Logistics Customer Service Manager - Growth & Impact

Michael Page; Pasay; On-site; PHP 446,400 - 669,600; Full time

Benefits offered by this job

Career growth opportunities

Comprehensive training programs

Collaborative work environment

Job summary

A large logistics organization is seeking a Customer Service Manager to lead their team in delivering exceptional service. The successful candidate will develop strategies for improvement, handle escalated inquiries, and collaborate with internal teams. A strong background in customer service, particularly in the Transport & Distribution industry, is essential. This role offers permanent employment with opportunities for career growth and professional development.

Qualifications

• Strong background in managing customer service teams, ideally in Transport & Distribution.
• Excellent communication and problem-solving skills.
• Proven ability to analyze data for service improvement.
• Familiarity with customer service tools and technologies.
• Results-oriented mindset to motivate and lead.

Responsibilities

• Lead and manage the customer service team for exceptional service delivery.
• Develop strategies to improve customer satisfaction.
• Handle escalated customer inquiries and complaints.
• Monitor customer service metrics for improvement.
• Collaborate with teams to resolve service issues.

Skills

Team management

Customer service

Communication skills

Problem-solving

Data analysis

Tools

Customer service tools

Job description

A large logistics organization is seeking a Customer Service Manager to lead their team in delivering exceptional service. The successful candidate will develop strategies for improvement, handle escalated inquiries, and collaborate with internal teams. A strong background in customer service, particularly in the Transport & Distribution industry, is essential. This role offers permanent employment with opportunities for career growth and professional development.