Customer Service Manager (Logistics)

Michael Page; Pasay; On-site; PHP 446,400 - 669,600; Full time

Benefits offered by this job

Career growth opportunities

Comprehensive training programs

Collaborative work environment

Job summary

A large logistics organization is seeking a Customer Service Manager to lead their team in delivering exceptional service. The successful candidate will develop strategies for improvement, handle escalated inquiries, and collaborate with internal teams. A strong background in customer service, particularly in the Transport & Distribution industry, is essential. This role offers permanent employment with opportunities for career growth and professional development.

Qualifications

• Strong background in managing customer service teams, ideally in Transport & Distribution.
• Excellent communication and problem-solving skills.
• Proven ability to analyze data for service improvement.
• Familiarity with customer service tools and technologies.
• Results-oriented mindset to motivate and lead.

Responsibilities

• Lead and manage the customer service team for exceptional service delivery.
• Develop strategies to improve customer satisfaction.
• Handle escalated customer inquiries and complaints.
• Monitor customer service metrics for improvement.
• Collaborate with teams to resolve service issues.

Skills

Team management

Customer service

Communication skills

Problem-solving

Data analysis

Tools

Customer service tools

Job description

• Opportunity for Career Growth
• Growth and Learning Opportunities

About Our Client

This opportunity is with a large organization in the Transport & Distribution industry. The company is known for delivering reliable logistics solutions and maintaining a strong presence in the market.

Job Description

• Lead and manage the customer service team to ensure exceptional service delivery.
• Develop and implement strategies to improve customer satisfaction and retention.
• Handle escalated customer inquiries and complaints effectively and professionally.
• Monitor and analyze customer service metrics to identify areas for improvement.
• Collaborate with internal teams to resolve service issues and enhance processes.
• Train and mentor team members to develop their skills and performance.
• Ensure compliance with company policies and industry standards in customer service operations.
• Prepare and present reports on customer service performance to senior management.

The Successful Applicant

A successful Customer Service Manager should have:

• A strong background in managing customer service teams, ideally within the Transport & Distribution industry.
• Excellent communication and problem-solving skills to address customer needs effectively.
• Proven ability to analyze data and implement strategies for service improvement.
• Familiarity with customer service tools and technologies.
• A results-oriented mindset with the ability to motivate and lead a team.

What's on Offer

• Permanent position with opportunities for career growth in a reputable organization.
• Comprehensive training and professional development programs.
• Collaborative and supportive work environment.
• A chance to make a meaningful impact in the Transport & Distribution industry.

If you are passionate about delivering excellent customer service and ready to take on a leadership role, we encourage you to apply today.