Customer Experience & Brand Lead

CAPEX; Pasay; On-site; PHP 600,000 - 1,200,000; Full time

Job summary

A logistics and customer service firm located in Metro Manila is seeking a Customer Service Manager to ensure brand compliance and develop exceptional customer service standards. The ideal candidate will have at least 3 years of relevant experience and proficiency in customer experience tools and software. Responsibilities include conducting quality assurance audits and leading training initiatives to foster a customer-centric culture. Opportunities for growth and participation in community events are also part of the role.

Qualifications

• Minimum of 3 years of experience as a Customer Service Manager.
• Ability to develop and implement customer care standards.
• Experience with quality assurance in customer service.

Responsibilities

• Execute brand presentation and compliance with branding policy.
• Train team members on customer-centric approaches.
• Conduct monthly quality assurance audits.

Skills

Customer experience tools and software proficiency

Knowledge in Adobe Creative Cloud and Figma

Strong customer service skills

Data analytics skills

Education

Bachelor’s degree in relevant field

Job description

A logistics and customer service firm located in Metro Manila is seeking a Customer Service Manager to ensure brand compliance and develop exceptional customer service standards. The ideal candidate will have at least 3 years of relevant experience and proficiency in customer experience tools and software. Responsibilities include conducting quality assurance audits and leading training initiatives to foster a customer-centric culture. Opportunities for growth and participation in community events are also part of the role.