Logistics & Client Service Specialist

METS; Caloocan; On-site; PHP 134,000 - 201,000; Full time

Job summary

Mets Cold Storage Services Inc. is seeking a Customer Service Representative in Caloocan to handle client inquiries, forecast transactions, and coordinate with Warehouse Operations for timely service delivery.

The role requires 0.5–1 year in customer service or related fields, with a focus on documentation, logistics, and client communication. Probationary, based in Caloocan, Philippines.

Qualifications

• Bachelor’s degree in Business Administration or related field.
• 0.5–1 year of experience in customer service, warehousing, or logistics.
• Experience in documentation and client coordination is preferred.
• Strong communication and coordination with warehouse teams.

Responsibilities

• Transaction forecast generation by securing client forecasts and reporting progress.
• Handle client inquiries and concerns from logging to resolution.
• Coordinate with Warehouse Operations regarding client requirements and schedules.
• Monitor orders/transactions and ensure information is communicated to relevant teams.
• Ensure SOPs and company policies are followed in customer service activities.
• Maintain accurate customer records and documentation.
• Communicate updates and issues to clients clearly and professionally.

Skills

Customer service

Documentation

Warehouse operations

Communication

Education

Bachelor’s degree in Business Administration or related

Job description

Mets Cold Storage Services Inc. is seeking a Customer Service Representative in Caloocan to handle client inquiries, forecast transactions, and coordinate with Warehouse Operations for timely service delivery.

The role requires 0.5–1 year in customer service or related fields, with a focus on documentation, logistics, and client communication. Probationary, based in Caloocan, Philippines.