CUSTOMER SERVICE REPRESENTATIVE

METS

Caloocan

On-site

PHP 134,000 - 201,000

Full time

7 days ago

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Job summary

Mets Cold Storage Services Inc. is seeking a Customer Service Representative in Caloocan to handle client inquiries, forecast transactions, and coordinate with Warehouse Operations for timely service delivery.

The role requires 0.5–1 year in customer service or related fields, with a focus on documentation, logistics, and client communication. Probationary, based in Caloocan, Philippines.

Qualifications

Bachelor’s degree in Business Administration or related field.
0.5–1 year of experience in customer service, warehousing, or logistics.
Experience in documentation and client coordination is preferred.
Strong communication and coordination with warehouse teams.

Responsibilities

Transaction forecast generation by securing client forecasts and reporting progress.
Handle client inquiries and concerns from logging to resolution.
Coordinate with Warehouse Operations regarding client requirements and schedules.
Monitor orders/transactions and ensure information is communicated to relevant teams.
Ensure SOPs and company policies are followed in customer service activities.
Maintain accurate customer records and documentation.
Communicate updates and issues to clients clearly and professionally.

Skills

Customer service

Documentation

Warehouse operations

Communication

Education

Bachelor’s degree in Business Administration or related

Job description

CALOOCAN, Caloocan, Caloocan, Philippines

1 - 6 Years

PROBATIONARY

Job Description

Group Company: Mets Cold Storage Services Inc.
Designation: Customer Service Representative

Primary Responsibilities

Transaction Forecast Generation – Securing transaction forecasts from clients through regular and consistent communication, prompt reporting, and monitoring until completion of the transaction.
Client Inquiry and Concerns Handling – Receives, logs, records, coordinates, and monitors validated client inquiries and concerns until resolution in a timely manner and in accordance with established policies and guidelines.
Warehouse Service Coordination – Coordinates with Warehouse Operations and other concerned departments regarding client requirements, schedules, transaction details, and other operational concerns.
Order / Transaction Monitoring – Monitors the status of client transactions and ensures that necessary information and requirements are properly communicated to concerned personnel.
IR/NCR Instances – Ensures that customer-related activities and tasks are accomplished within the prescribed SOP, work instructions, guidelines, departmental policies, and company rules and regulations.
Customer Communication – Maintains regular and professional communication with clients regarding transaction status, operational updates, requirements, and other service-related matters.
Customer Service Survey – Assists in monitoring and consolidating customer satisfaction survey feedback received through email forms and system-based channels such as the Client Portal.
Documentation and Reporting – Ensures completeness and accuracy of customer-related documents, records monitoring files, and daily/weekly/monthly reports.
Service Issue Coordination – Coordinates with Warehouse Operations and other concerned departments to facilitate timely resolution of service issues and customer concerns.
Customer Records Maintenance – Maintains updated and accurate customer information, transaction records, communication logs, and other supporting documents.
SOP Compliance – Ensures compliance with established customer service and warehouse procedures, work instructions, and company policies.

Performs other customer service, documentation, and Warehouse Operations-related duties as may be assigned by the immediate supervisor.

Reporting Team

Reporting Designation: Warehouse Supervisor

Reporting Department: Warehouse Operations