Logistics Client Relations Specialist

2GO Group; Bacolod; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Competitive compensation

Performance bonuses

Incentives and travel perks

Health and wellness programs

Paid time off

Job summary

2GO Group is seeking a Customer Service Representative in Bacolod, Philippines. You will manage client requirements, ensuring timely logging and processing of bookings, provide updates on shipments, and handle customer inquiries effectively. The ideal candidate holds a Bachelor’s degree in a relevant field and has 3-5 years of experience. You’ll be part of a supportive team atmosphere that values continuous improvement and provides competitive compensation, performance bonuses, and health programs.

Qualifications

• At least 3 to 5 years of relevant experience.
• Ability to respond to inquiries and complaints effectively.
• Proficiency in preparing reports and documents.

Responsibilities

• Serve clients by handling customer requirements.
• Ensure target metrics and standards are met.
• Log all incoming/outgoing calls accurately.
• Create booking requests and seek approvals for specific cargo.
• Monitor shipment status and provide updates.
• Prepare and submit reports timely and accurately.

Skills

Customer Focus

Communication Skills

Telephone Communication and Handling

Innovation

Education

Bachelor’s Degree in any 4‑year course (preferably in Business)

Job description

2GO Group is seeking a Customer Service Representative in Bacolod, Philippines. You will manage client requirements, ensuring timely logging and processing of bookings, provide updates on shipments, and handle customer inquiries effectively. The ideal candidate holds a Bachelor’s degree in a relevant field and has 3-5 years of experience. You’ll be part of a supportive team atmosphere that values continuous improvement and provides competitive compensation, performance bonuses, and health programs.