Customs Charge Analyst

Top1Movers Worldwide Inc.; Manila; On-site; PHP 300,000 - 540,000; Full time

Job summary

Top1Movers Worldwide Inc. is seeking a Customs Charge Analyst in Manila to review, validate, and analyze operational charges for accurate billing and cost recovery.

The role requires collaboration with Finance, Operations, Sales, and Billing to resolve discrepancies and improve charge management. The ideal candidate has a Bachelor's degree in customs/logistics, a valid Customs Broker license, and 1–2 years of experience in operations, billing, or logistics.

Qualifications

• Bachelor's Degree in Customs Administration, Logistics, Supply Chain Management, or a related field.
• Must be a Licensed Customs Broker.

Responsibilities

• Collect, consolidate, and validate charge data from multiple sources.
• Identify discrepancies and coordinate resolutions.
• Categorize data based on predefined criteria.
• Assess charges for accuracy, compliance, and efficiency.
• Ensure proper charge handling and allocation (client billing, recoveries, etc.).
• Prepare and generate regular reports summarizing charges.
• Coordinate with Finance, Operations, Sales, and Billing teams.
• Maintain organized records and documentation for audits.
• Monitor refund status and aging.
• Verify expenses against approved cash advances or payment requests.
• Recommend process improvements to enhance accuracy and control.
• Perform other duties as assigned.

Skills

Analytical skills

Problem solving

Discrepancy investigation

Attention to detail

Documentation

Communication

Data analysis

Record management

Billing knowledge

Cost recovery

Refund monitoring

Logistics charges

Multitasking

Continuous improvement

Education

Bachelor's degree in Customs Administration/Logistics/Supply Chain Management

Tools

Excel

Job description

The Customs Charge Analyst is responsible for reviewing, validating, and analyzing operational charges to ensure accurate billing, cost recovery, and financial accountability. The role investigates charge discrepancies, determines charge ownership and liability, monitors refunds and unbilled expenses, and collaborates with cross-functional teams to resolve issues and improve charge management processes.

Job Description:

• Collect, consolidate, and validate charge data from multiple sources, including Sales, Finance, and Operations teams.

• Identify discrepancies, missing entries, and data inconsistencies, and coordinate with concerned parties for timely resolution.

• Categorize data based on predefined criteria or business needs.

• Assess and analyze charges for accuracy, compliance, and efficiency.

• Ensure proper charge handling and allocation, including client billing, employee and trucking recoveries, and appropriate tagging of non-billable or office-related expenses.

• Prepare and generate regular reports summarizing consolidated charges and assessments.

• Coordinate with Finance, Operations, Sales, and Billing teams to ensure process alignment and accurate charge management.

• Maintain organized and up-to-date records and supporting documentation for audit, compliance, and management review purposes.

• Monitor refund status and aging, ensuring timely follow-up and resolution of outstanding refunds.

• Verify shipment-related expenses against approved cash advances or payment requests to identify and prevent unbilled costs.

• Recommend and support the implementation of process improvements to enhance charge management accuracy, efficiency, and control.

• Perform other duties and responsibilities as assigned by the Supervisor or Management.

Qualifications:

• Bachelor's Degree in Customs Administration, Logistics, Supply Chain Management, or a related field.

• Must be a Licensed Customs Broker

• At least 1-2 years of experience in operations, billing, finance, logistics, or charge management is preferred.

• Experience in charge validation, reconciliation, billing, expense review, or freight forwarding operations is an advantage.

• Proficient in Microsoft Office applications, particularly Excel.

• Knowledge of freight forwarding, transportation, customs processes, and logistics operations is a plus.

Skill Set:

• Strong analytical and problem-solving skills.

• Ability to investigate discrepancies and determine charge ownership and accountability.

• Excellent attention to detail and accuracy.

• Strong organizational and documentation skills.

• Effective communication and coordination skills.

• Proficient in data analysis, reporting, and record management.

• Knowledge of billing, cost recovery, refund monitoring, and logistics-related charges.

• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.

• Continuous improvement mindset with the ability to identify and implement process enhancements.

Working Conditions:

• Monday - Friday

• 8:30 AM - 5:30 PM