CUSTOMS SERVICE REPRESENTATIVE

Topserve Service Solutions, Inc.; Parañaque; On-site; PHP 201,000 - 335,000; Full time

Job summary

A logistics service provider is seeking a Customs Service Representative to manage customer inquiries and ensure compliance with documentation processing. The ideal candidate will have a degree in Customs Administration, be skilled in computer applications including Excel and Word, and have experience in logistics, although fresh graduates are encouraged to apply. This role involves effective communication with customers to resolve issues and compile reports as needed.

Qualifications

• Experience in the logistics field is preferred.
• Fresh graduates are welcome to apply.
• Proficient in Excel, Word, and PDF files.
• Fresh graduates are welcome to apply.

Responsibilities

• Respond promptly to customer inquiries and concerns via phone, emails, or chat.
• Resolve customer issues and complaints effectively and efficiently.
• Ensure all documentation processing is performed according to client requirements.
• Compile and submit accurate, regular, and timely reports as requested.
• Process new rate requests during the booking process.
• Compile and submit accurate, regular, and timely reports as requested.
• Process new rate requests, especially during the booking portion, along with pertinent information to pricing for rate submission and approval from customer.
• Prepare and provide billing summary to Job Accounting for clients payment.
• Participate in customer meetings and Quarterly/Monthly Business Reviews as required.

Skills

Computer skills

Knowledge in Excel

Knowledge in Word

Knowledge in PDF files

Education

Graduate of Customs Administration

Tools

Excel

Word

PDF

Job description

About the job CUSTOMS SERVICE REPRESENTATIVE

Job Qualifications:

• Graduate of Customs Administration.
• Experience in the logistics field.
• Computer skilled and knowledgeable in Excel, Word, and PDF files.
• Fresh graduates are welcome to apply.

Job Description:

• Respond promptly to customer inquiries and concerns via phone, emails, or chat.
• Resolve customer issues and complaints effectively and efficiently.
• Ensure all documentation processing is performed according to client requirements in an accurate and timely manner.
• Escalate customer issues to the appropriate department or manager as needed.
• Collaborate with other departments to resolve customer issues and concerns.
• Compile and submit accurate, regular, and timely reports as requested.
• Process new rate requests, especially during the booking portion, along with pertinent information to pricing for rate submission and approval from customer.
• Prepare and provide billing summary to Job Accounting for clients payment.
• Participate in customer meetings and Quarterly/Monthly Business Reviews as required.