Job Description
Employee Recognition and Rewards
Performance Bonus, Anniversary Gifts, Incentives
Government Mandated Benefits
Insurance Health & Wellness
Annual Company Trip, Free Meals
Professional Development
Job Training, Professional Development
Work-Life Balance
Work from Home
1. Shipment Coordination & Monitoring
- Coordinate day-to-day international and domestic shipments (air, sea, LCL/FCL).
- Monitor pre-alerts, bookings, vessel/flight schedules, and delivery timelines.
- Ensure timely communication of shipment status to clients and internal stakeholders.
- Track and update milestones in the operations tracker (booking, departure, arrival, delivery, billing).
- Escalate any shipment irregularities, delays, or discrepancies to the Operations Manager immediately.
2. Documentation Management
- Receive, review, and verify shipping documents such as Commercial Invoice, Packing List, Bill of Lading / Air Waybill, Import/Export Permits, Certificate of Origin, and Delivery Orders.
- Coordinate with the Brokerage team for clearance filing and document completeness.
- Maintain organized digital and physical files per shipment (audit-ready and properly named).
- Ensure that all required documentation is transmitted accurately and on time.
- Prepare turnover files for billing and archiving upon shipment completion.
3. Client & Partner Coordination
- Serve as support contact for client inquiries regarding shipment status, documents, and updates.
- Coordinate with shipping lines, airlines, and agents for booking confirmation, rate validation, and delivery instructions.
- Support communication with truckers, warehouse teams, and service providers to ensure timely pickup and delivery.
- Maintain professional and courteous communication with clients and business partners.
Working Location
Founder Kargoph Global Logistics Inc.