Loan Servicing Support Specialist

NightOwl Consulting Philippines Inc.; Philippines; On-site; PHP 334,800 - 669,600; Full time

Benefits offered by this job

Above market salary

HMO on Day 1 for principal and depend

Government‑mandated benefits

Performance‑based incentives

Quarterly company events

In-depth training for career growth

Great company culture and HR support

1,000 PHP De Minimis

Equipment and software provided

Job summary

NightOwl Consulting Philippines Inc. is seeking a Loan Servicing Specialist to manage subservicing processes, wire funds, maintain documents, audit reports, and ensure regulatory compliance. The role sits in the Operations department in a client-focused location.

The ideal candidate has mortgage lending and loan servicing experience, strong analytical skills, and the ability to coordinate across teams. This position offers an above market salary, day-one HMO for dependents, and performance-based

Qualifications

• Experience in mortgage lending and loan servicing.
• Strong understanding of loan servicing workflows, including subservicing.
• Excellent analytical and problem‑solving skills.
• Ability to manage multiple tasks and meet deadlines.
• Strong communication and coordination skills.
• Knowledge of regulatory standards in loan servicing.
• Experience with Encompass loan origination software.
• Previous work experience with Dovenmuehle Mortgage Inc. (DMI) preferred.

Responsibilities

• Manage the loan boarding process to subservices, ensuring accuracy and efficiency.
• Wire escrow funds as required and manage fund disbursements.
• Deliver and maintain servicing images and documents.
• Manage, track, and resolve missing documents and conditions.
• Audit and reconcile daily subservicing reports to verify accurate boarding data.
• Conduct weekly operational calls with subservices to ensure alignment and address issues.
• Regularly audit daily and monthly subservicing reports.
• Generate and provide detailed reports to management for early delinquency audits.
• Monitor alerts on loan payoffs to manage timely responses.
• Conduct comprehensive monthly, quarterly, and annual audits.
• Support the Accounting and Compliance teams during annual audits and custodian audits, as well as state regulatory audits.

Skills

Mortgage lending

Loan servicing

Analytical skills

Multitasking

Communication skills

Regulatory knowledge

Encompass

DMI experience

Tools

Encompass loan origination software

Job description

Department: Operations

Location: Client

Compensation: ₱30,000 - ₱60,000 / month

Description

The Loan Servicing Specialist will manage the subservicing process, wire funds, maintain documents, audit reports, and ensure regulatory compliance.

Key Responsibilities

• Manage the loan boarding process to subservices, ensuring accuracy and efficiency.
• Wire escrow funds as required and manage fund disbursements.
• Deliver and maintain servicing images and documents.
• Manage, track, and resolve missing documents and conditions.
• Audit and reconcile daily subservicing reports to verify accurate boarding data.
• Conduct weekly operational calls with subservices to ensure alignment and address issues.
• Regularly audit daily and monthly subservicing reports.
• Generate and provide detailed reports to management for early delinquency audits.
• Monitor alerts on loan payoffs to manage timely responses.
• Conduct comprehensive monthly, quarterly, and annual audits.
• Support the Accounting and Compliance teams during annual audits and custodian audits, as well as state regulatory audits.

Skills, Knowledge and Expertise

• Proven experience in mortgage lending and loan servicing.
• Strong understanding of loan servicing workflows, including subservicing.
• Excellent analytical and problem‑solving skills.
• Ability to manage multiple tasks and meet deadlines.
• Strong communication and coordination skills.
• Knowledge of regulatory standards in loan servicing.
• Experience with Encompass loan origination software.
• Previous work experience with Dovenmuehle Mortgage Inc. (DMI) preferred.

Benefits

• Above market salary
• HMO on Day 1 for principal and two dependents
• Government‑mandated benefits
• Performance‑based Incentives
• Quarterly Company Events
• In‑depth training for career growth
• Great Company Culture and HR experience
• 1,000 PHP De Minimis
• Equipment and software provided