Loan Services Associate

Hammerjack Pty Ltd; Philippines; On-site; PHP 360,000 - 600,000; Full time

Job summary

Hammerjack Pty Ltd is seeking a Loans Services Associate to process loan applications, verify documents, and manage client relations to ensure compliant, accurate lending. You will assess creditworthiness, determine loan terms, and support sales of financial products.

The role emphasizes meticulous documentation, strong customer service, and effective communication with borrowers throughout the application and servicing lifecycle.

Qualifications

• Bachelor's degree preferred; some roles accept related experience.
• Experience in banking, finance, or customer service is helpful.
• Proficiency in MS Office and loan software.

Responsibilities

• Loan processing: Review applications for accuracy and compliance.
• Credit assessment: Analyze financials and income to determine loan terms.
• Customer service: Serve as primary contact for borrowers through the process.
• Document management: Prepare and track loan documents with signatures.
• Sales & relationship management: Promote banking products and build client relationships.
• Loan servicing: Monitor payments and assist in collections with detailed records.

Skills

Customer service

Credit assessment

Detail-oriented

Fresh graduates

Education

Bachelor's degree in Finance, Business Administration, or related field

Tools

MS Office

Loan software

Job description

As a Loans Services Associate, the successful candidate will processes loan applications, verifies financial documents, and manages client relationships to ensure accurate, compliant lending. They assess creditworthiness, calculate loan terms, and often drive sales by promoting financial products. This role is essential for maintaining portfolio quality through diligent, detailed documentation and customer service.

Key Responsibilities:

• Loan Processing: Reviewing loan applications for accuracy, completeness, and compliance with lending regulations.
• Credit Assessment: Analyzing applicant financial information, credit history, and income to calculate risks and suitable loan terms.
• Customer Service: Acting as the primary point of contact for borrowers, answering queries, and guiding them through the application process.
• Document Management: Preparing, organizing, and tracking loan documents, ensuring all required signatures and paperwork are secured.
• Sales & Relationship Management: Promoting banking products (e.g., housing or personal loans) and building relationships with clients to generate new business.
• Loan Servicing: Monitoring payments, assisting in collections, and ensuring accurate, detailed records are maintained.

Qualifications & Skills:

• Education: Bachelor's degree in Finance, Business Administration, or related field is often preferred, though some roles accept high school diplomas with relevant experience.
• Experience: Previous experience in banking, finance, or customer service is a plus.
• Technical Skills: Proficiency in MS Office and specialized loan software.
• Open for Fresh Graduates