Loan Services Associate

City Savings Bank, Inc.; Pasig; On-site; PHP 223,000 - 391,000; Full time

Job summary

City Savings Bank, Inc. is seeking a diligent Loans Services Associate to process loan applications, verify documents, and manage borrower relationships with accuracy and compliance.

You will assess creditworthiness, help determine loan terms, and support sales of banking products while maintaining detailed records and delivering strong customer service.

The role requires attention to detail and a proactive approach to ensure timely, accurate loan processing and portfolio integrity.

Qualifications

• Bachelor's degree in Finance, Business Administration, or related field preferred.
• Banking, finance, or customer service experience is a plus.
• Proficiency in MS Office and loan software.

Responsibilities

• Loan Processing: Reviewing loan applications for accuracy, completeness, and compliance with lending regulations.
• Credit Assessment: Analyzing applicant financial information, credit history, and income to calculate risks and suitable loan terms.
• Customer Service: Acting as the primary point of contact for borrowers, answering queries, and guiding them through the application process.
• Document Management: Preparing, organizing, and tracking loan documents, ensuring signatures and paperwork are secured.
• Sales & Relationship Management: Promoting banking products (e.g., housing or personal loans) and building client relationships to generate new business.
• Loan Servicing: Monitoring payments, assisting in collections, and ensuring accurate, detailed records are maintained.

Skills

Client relationship

Communication

Financial analysis

Attention to detail

Education

Bachelor's degree in Finance or related field

Tools

Loan software

MS Office

Job description

As a Loans Services Associate, the successful candidate will processes loan applications, verifies financial documents, and manages client relationships to ensure accurate, compliant lending. They assess creditworthiness, calculate loan terms, and often drive sales by promoting financial products. This role is essential for maintaining portfolio quality through diligent, detailed documentation and customer service.

Key Responsibilities:

• Loan Processing: Reviewing loan applications for accuracy, completeness, and compliance with lending regulations.
• Credit Assessment: Analyzing applicant financial information, credit history, and income to calculate risks and suitable loan terms.
• Customer Service: Acting as the primary point of contact for borrowers, answering queries, and guiding them through the application process.
• Document Management: Preparing, organizing, and tracking loan documents, ensuring all required signatures and paperwork are secured.
• Sales & Relationship Management: Promoting banking products (e.g., housing or personal loans) and building relationships with clients to generate new business.
• Loan Servicing: Monitoring payments, assisting in collections, and ensuring accurate, detailed records are maintained.

Qualifications & Skills:

• Education: Bachelor’s degree in Finance, Business Administration, or related field is often preferred, though some roles accept high school diplomas with relevant experience.
• Experience: Previous experience in banking, finance, or customer service is a plus.
• Technical Skills: Proficiency in MS Office and specialized loan software.