Loan Processor (Onsite/Clark-based, Dayshift)

JOBS360; Mabalacat; Presencial; PHP 420.000 - 660.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Day 1 HMO Coverage

Fixed Weekends Off

Unlimited Barista Coffee

Free Parking & Shuttle

Premium Game Lounge

Social Passion Clubs

Engaging Monthly Events

Referral Incentives

Statutory Benefits

Descripción de la vacante

Shore360 is seeking a Loan Processor in the Philippines to manage deals from application to settlement for an Australian asset finance broker. This role is specialist processing, not a phone role, with full ownership of files and daily progress duties.

You will review applications, submit complete files, maintain CRM updates, and drive timely settlements while meeting lender requirements and KPIs. On-site with Shore360 perks and a strong team culture.

Formación

• At least 1 year of processing experience in Australian asset finance and/or mortgage broking, including lodgements, lender portals, and settlements.
• Strong written English with professional communication.
• A methodical, deadline-driven approach to file progression.

Responsabilidades

• Review ~20 new applications weekly against lender policy.
• Submit complete and accurate files to minimize lender rejections.
• Ensure live files progress daily with no stalls.
• Update the CRM for every file activity on the same day.
• Follow up on outstanding items via broker and client communications as proficiency grows.
• Prepare settlement packs and lodge them for settlement.
• Notify the broker immediately when a file is delayed or at risk.

Conocimientos

Clear written English

Attention to detail

Process-driven

Herramientas

Lend CRM

Descripción del empleo

About Shore360:

Shore360 is a 100% Australian-owned BP firm based in the Philippines, providing customized staffing and administrative support for international companies, handling recruitment, HR, IT, and office facilities so clients can focus on core business, offering transparent pricing, dedicated teams, and flexible setups.

About the Role:

As a Loan Processor, you will manage each deal from application through to settlement for a growing Australian asset finance brokerage that arranges finance for vehicles, equipment, and machinery for business owners nationwide.

This is a specialist processing seat. It is not a phone role, and there are no outbound calls. You own the file and keep it moving every day.

Daily Responsibilities:

• Review approximately 20 new applications each week against lender policy

• Submit complete and accurate files, with the aim of eliminating lender rejections due to missing information

• Ensure every live file progresses daily, with no files left to stall

• Update the CRM on the same day for every file activity, ensuring all actions are accurately recorded

• Follow up on outstanding items through the broker (internal email initially, with client-facing email to follow as proficiency is demonstrated)

• Prepare settlement packs and lodge them for settlement

• Notify the broker immediately when a file is delayed, stalled, or at risk

Systems you'll use:

Lend CRM, a range of Australian lender portals (with full training through our SOP video library), and your own company email address

What you'll bring:

• At least 1 year of processing experience in Australian asset finance and/or mortgage broking, including lodgements, lender portals, and settlements

• Clear, professional written English

• Sharp attention to detail, the kind that spots a missing document before the lender does

• A process-driven approach and a strong sense of urgency, since deadlines are the job

• Comfort being measured on KPIs for submission speed, settlement turnaround, and file quality (finalised during onboarding)

Shore Xtra Perks

• Day 1 HMO Coverage

• Fixed Weekends Off – Enjoy a guaranteed work-life balance with Saturdays and Sundays off.

• Unlimited Barista Coffee all shift long

• Free Parking & Shuttle

• Premium Game Lounge – Relax and recharge in our dedicated on-site recreational zone

• Join our Social Passion Clubs to connect with like-minded peers and bring your whole self to work every day: Photography Club, Dance Club, Fitness Club, Book Club, Music Club

• Engaging Monthly Events – Experience a vibrant culture with regular team activities and celebrations with amazing prizes and rewards

• Referral Incentives – Get rewarded for bringing top talent to the team via our referral program.

• Statutory Benefits: Maternity, Paternity, and Solo Parent Leaves, Magna Carta for Women, OT, and Premium Pays