Loan Associate (Telesales)

Hammerjack Pty Ltd; Philippines; On-site; PHP 279,000 - 446,000; Full time

Job summary

Hammerjack Pty Ltd in the Philippines seeks a Loan Associate - Telesales to support digital loan acquisition. You will review online applications, verify information, and coordinate with internal teams to ensure compliant processing.

The role requires strong communication, attention to detail, and the ability to manage multiple accounts in a fast-paced environment. On-site in Ortigas, you will work with the Loans team to deliver accurate outcomes.

Qualifications

• Strong verbal communication and persuasion skills
• Detail-oriented with good analytical ability
• Willing to report on-site in Ortiga(s)
• Can report immediately

Responsibilities

• Evaluate and process loan applications received through digital channels
• Contact applicants to confirm submitted information and clarify loan details
• Verify supporting documents and ensure all requirements are complete
• Assess basic financial information, including existing credit exposure and repayment capacity
• Input and update customer data accurately in the system
• Maintain courteous and professional communication with clients at all times
• Ensure compliance with internal policies and documentation standards

Skills

Verbal communication

Attention to detail

Multitasking

Education

Bachelor's degree

Tools

Microsoft Office

Job description

The Loan Associate - Telesales plays a key role in supporting the bank's digital loan acquisition channels. This position is responsible for reviewing online loan applications, conducting applicant verification, and coordinating closely with other internal departments to ensure accurate and compliant processing. The role requires strong communication skills, attention to detail, and the ability to manage multiple accounts in a fast-paced environment.

Primary Duties and Responsibilities

• Evaluate and process loan applications received through digital channels
• Contact applicants to confirm submitted information and clarify loan details
• Verify supporting documents and ensure all requirements are complete
• Assess basic financial information, including existing credit exposure and repayment capacity
• Input and update customer data accurately in the system
• Maintain courteous and professional communication with clients at all times
• Ensure compliance with internal policies and documentation standards

Qualifications

• Bachelor's degree in any four-year course (Business, Finance, or related field preferred)
• Minimum of six (6) months experience in telemarketing/sales, loan processing, customer service, or related roles
• Strong verbal communication and persuasion skills
• Detail-oriented with good analytical ability
• Proficient in Microsoft Office applications
• Willing to report on-site in Ortigas
• Can report immediately