LMS & Onboarding Experience Lead

Bonterra; Makati; On-site; PHP 600,000 - 1,200,000; Full time

Job summary

Bonterra is seeking an LMS Manager to oversee the day-to-day health of our learning management system and act as the Pendo Administrator. You will keep content current, support customers with access, and manage live training calendars across products.

You will standardize segmentation, build in-product experiences, and drive onboarding completion via guides, emails, and experiments. A strong customer-support mindset is essential.

Qualifications

• 3+ years of experience administering an LMS (Docebo, Cornerstone, Skilljar, Absorb, or similar).
• Experience with segmentation, in-app guide creation, and email or journey tools.
• Working knowledge of A/B testing and metrics such as engagement and completion rates.
• Strong organization and attention to detail, with the ability to manage multiple products, schedules, and stakeholders.
• Clear written and verbal communication, with a customer-support mindset.

Responsibilities

• Keep the LMS accurate and current by loading updated content and updating learning paths.
• Support migration of new content into the LMS, including testing, tagging, and QA before release.
• Assist customers with login issues and access to the LMS, including SSO or credential troubleshooting.
• Load and manage live training schedules for multiple products, including sessions, registrations, and communications.
• Monitor LMS reporting (completions, enrollments, engagement) and flag gaps or issues.
• Audit and archive stale segments and merge duplicates.
• Define and enforce naming conventions and ownership models.
• Share segments across products to target the right customers without building new ones.
• Partner with Marketing to standardize design elements across products and maintain templates.
• Build, test, and deploy digital onboarding emails and in-product guides across products; coordinate with Product, Customer Success, and Education on content, timing, and targeting.
• Design and run A/B tests on in-product experiences to improve engagement and onboarding completion; analyze results and document learnings.

Skills

LMS administration

Segmentation

A/B testing

Project management

Clear communication

Tools

Docebo

Cornerstone

Skilljar

Absorb

Job description

Bonterra is seeking an LMS Manager to oversee the day-to-day health of our learning management system and act as the Pendo Administrator. You will keep content current, support customers with access, and manage live training calendars across products.

You will standardize segmentation, build in-product experiences, and drive onboarding completion via guides, emails, and experiments. A strong customer-support mindset is essential.