Learning and Adoption System Manager

Bonterra; Makati; On-site; PHP 600,000 - 1,200,000; Full time

Job summary

Bonterra is seeking an LMS Manager to oversee the day-to-day health of our learning management system and act as the Pendo Administrator. You will keep content current, support customers with access, and manage live training calendars across products.

You will standardize segmentation, build in-product experiences, and drive onboarding completion via guides, emails, and experiments. A strong customer-support mindset is essential.

Qualifications

• 3+ years of experience administering an LMS (Docebo, Cornerstone, Skilljar, Absorb, or similar).
• Experience with segmentation, in-app guide creation, and email or journey tools.
• Working knowledge of A/B testing and metrics such as engagement and completion rates.
• Strong organization and attention to detail, with the ability to manage multiple products, schedules, and stakeholders.
• Clear written and verbal communication, with a customer-support mindset.

Responsibilities

• Keep the LMS accurate and current by loading updated content and updating learning paths.
• Support migration of new content into the LMS, including testing, tagging, and QA before release.
• Assist customers with login issues and access to the LMS, including SSO or credential troubleshooting.
• Load and manage live training schedules for multiple products, including sessions, registrations, and communications.
• Monitor LMS reporting (completions, enrollments, engagement) and flag gaps or issues.
• Audit and archive stale segments and merge duplicates.
• Define and enforce naming conventions and ownership models.
• Share segments across products to target the right customers without building new ones.
• Partner with Marketing to standardize design elements across products and maintain templates.
• Build, test, and deploy digital onboarding emails and in-product guides across products; coordinate with Product, Customer Success, and Education on content, timing, and targeting.
• Design and run A/B tests on in-product experiences to improve engagement and onboarding completion; analyze results and document learnings.

Skills

LMS administration

Segmentation

A/B testing

Project management

Clear communication

Tools

Docebo

Cornerstone

Skilljar

Absorb

Job description

Bonterra exists to propel every doer of good to their peak impact. We measure that impact against our vision to increase the giving rate as a percentage of GDP from 2% to 3% by 2033. We know that this goal is lofty, but we are confident that the right technology and expertise will strengthen trust in the sector, allowing the social good industry to accelerate growth and reach peak impact. Bonterra's differentiated, end-to-end solutions collectively support a unique network of over 20,000 customers, including over 16,000 nonprofit organizations and over 50 percent of Fortune 100 companies. Learn more at bonterratech.com.

Position Summary

The LMS Manager owns the day-to-day health of our learning management system and serves as the Pendo Administrator. In the LMS role, you keep content current, support customers who need access, and manage the live training calendar across products. In the Pendo role, you standardize how we segment and message customers, build a consistent in-product experience, and drive onboarding completion through guides, emails, and experimentation.

Key Responsibilities

LMS Management

• Keep the LMS accurate and current by loading updated versions of existing content and updating learning paths.
• Support the migration of new content into the LMS, including testing, tagging, and QA before release.
• Support customers with login issues and access to the LMS, including account setup, SSO or credential troubleshooting, and permissions.
• Load and manage live training schedules for multiple products, including sessions, registrations, and communications.
• Monitor LMS reporting (completions, enrollments, engagement) and flag gaps or issues.
• Audit and archive stale segments and merge duplicates.
• Define and enforce a naming convention, ownership model, and expiration policy.
• Share segments across products so we can target the right customers without building hundreds of new ones.
• Partner with Marketing and other teams to standardize design elements (guides, banners, tooltips, email templates) across products.
• Maintain a library of approved templates and design guidelines.

3. Onboarding build-out

• Build, test, and deploy digital onboarding emails and in-product guides across products. Onboarding is the first journey focus.
• Coordinate with Product, Customer Success, and Education on content, timing, and targeting.

4. A/B testing

• Design and run A/B tests on in-product experiences to improve engagement and onboarding completion.
• Analyze results, document learnings, and recommend or implement changes.

Qualifications

Required

• 3+ years of experience administering an LMS (e.g., Docebo, Cornerstone, Skilljar, Absorb, or similar).
• Experience with segmentation, in-app guide creation, and email or journey tools.
• Working knowledge of A/B testing and metrics such as engagement and completion rates.
• Strong organization and attention to detail, with the ability to manage multiple products, schedules, and stakeholders.
• Clear written and verbal communication, with a customer-support mindset.

Preferred

• Familiarity with SCORM/xAPI, SSO/authentication, and user provisioning.
• Experience in a multi-product SaaS environment.
• Basic HTML/CSS, or experience with the Pendo Visual Design Studio.

Why Bonterra?

At Bonterra, we’re building AI-powered tools to solve real human challenges—and we want teammates who share that enthusiasm. We value people who will champion AI and bring diverse perspectives from different industries, backgrounds, and cultures. Together, we create AI that breaks down barriers, empowers communities, and delivers better outcomes.

At this time, we are unable to consider candidates who require current or future sponsorship for employment authorization.

Our Culture

At Bonterra, we’re innovating with a higher purpose: to increase giving to 3% of US GDP by 2033, creating $573 billion more in global impact every year. At Bonterra, we foster an inclusive, equitable culture where every team member belongs and contributes to meaningful impact. Read more about our values and culture here

Equal Opportunity & Accommodations

At Bonterra, we are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide equal employment opportunities without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, veteran status, or any other characteristic protected by law.