LM692: Sr Quality & Process Improv An

FedEx Express México; Mexico; On-site; PHP 2,187,000 - 4,010,000; Full time

Job summary

FedEx Express México seeks a Sr Quality & Process Improvement Analyst to lead district initiative projects and drive efficiency across operations at Torre Diana, Mexico City. You will serve as the in-house SME for performance data analysis, recommending focus areas to improve customer experience and service metrics.

The role requires a bachelor’s degree in business, engineering, or computer science and 6+ years in related fields, with strong analytical skills and fluency in English.

Qualifications

• Bachelor’s degree or equivalent in business, engineering, or computer science.
• Six years of professional experience in management consulting, operations management, internal audit, finance, engineering, or information systems analysis/planning.
• Advanced knowledge of FedEx operations, features of service, and mainframe computer systems required.
• Quality and process improvement experience required.
• Strong analytical and communication skills.
• Fluent in English.

Responsibilities

• To provide subject matter expertise for district/division initiatives in all process improvement projects.
• To ensure process improvement projects are executed efficiently, effectively, on time; while achieving the expected operational efficiency.
• Acts as focal point and in-house expert on analyzing service performance data and provide recommendation on areas of focus (i.e. Customer Experience; Clearance enhancements; etc.)
• Designs and develops service-related management information systems to support standardized performance measurement reports to Monitors district key service elements and provides high level summaries of focus areas.
• Initiates root cause analysis and provides feedback as needed.
• Assists on project implementation and advanced problem solving analysis in order to ensure customer satisfaction and improvement on operational efficiency.
• Coordinates the development of applications and formulation of recommendations that will contribute to the achievement of district or divisional strategic business plans.
• Utilizes metrics and statistical analysis in the definition of problems and solutions.

Skills

Analytical skills

Communication skills

Fluent in English

Education

Bachelor’s degree in business, engineering, or computer science

Job description

Company Culture & Awards

Welcome Welcome to FedEx Express Latin America and Caribbean Division Employment Opportunities Site! FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies. FedEx is consistently named among the World’s most valuable and admired brands. Some of our recent awards include: 2020 Fortune’s World Most Admired Companies (14th) 2019 Fortune’s Best Places to Work (15th) 2019 Forbes’s One of the “Best Employers for Diversity” 2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th) 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible 2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions. 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for. View current job opportunities, or search on specific criteria to find jobs that match your interests

Job Title & Location

LM692: Sr Quality & Process Improv An (Open) LM692: Sr Quality & Process Improv An Full time Torre Diana, Rio Lerma 232, Pisos 13 y 14 Colonia Cuauhtémoc Ciudad de Mexico 06500 Cuauhtemoc, MEX Mexico

Responsibilities

• To provide subject matter expertise for district/division initiatives in all process improvement projects.


• To ensure process improvement projects are executed efficiently, effectively, on time; while achieving the expected operational efficiency.


• Acts as focal point and in-house expert on analyzing service performance data and provide recommendation on areas of focus (i.e. Customer Experience; Clearance enhancements; etc.)


• Designs and develops service-related management information systems to support standardized performance measurement reports to Monitors district key service elements and provides high level summaries of focus areas.


• Initiates root cause analysis and provides feedback as needed.


• Assists on project implementation and advanced problem solving analysis in order to ensure customer satisfaction and improvement on operational efficiency.


• Coordinates the development of applications and formulation of recommendations that will contribute to the achievement of district or divisional strategic business plans.


• Utilizes metrics and statistical analysis in the definition of problems and solutions.

Qualifications

• Bachelor’ degree/equivalent in business, engineering, or computer science.


• Six (6) years professional experience in management consulting, operations Management, internal audit, finance, engineering, or information systems Analysis/planning.


• Advanced Knowledge of FedEx operations, features of service, and mainframe computer systems required.


• Quality and process improvement experience required.


• Strong analytical and communication skills.


• Fluent in English.