Clearance & Brokerage Training Specialist

FedEx Express México; Angeles; On-site; PHP 400,000 - 700,000; Full time

Job summary

FedEx Express Philippines is seeking a Clearance & Brokerage Training Specialist to design, develop, and deliver technical training that strengthens regulatory compliance and operational performance across Clearance & Brokerage. You will partner with Operations, Quality, Compliance, and SMEs to close capability gaps and support change initiatives.

The role requires a Bachelor's degree in a related field and 3–5 years of experience in customs, brokerage, or learning & development.

Qualifications

• Bachelor's degree in a related discipline.
• 3–5 years in Customs Clearance, Brokerage Operations, or Learning & Development.
• Knowledge of customs regulations and regulatory compliance.
• Experience designing and delivering instructor-led or e-learning programs.
• Strong presentation, facilitation, and coaching skills.
• Analytical ability to identify capability gaps and recommend solutions.
• Familiarity with LMS and MS Office applications.

Responsibilities

• Design, develop, and deliver onboarding, technical, and refresher training for Clearance & Brokerage.
• Conduct training needs analysis from performance trends and business changes.
• Develop materials, facilitator guides, e-learning content, and job aids.
• Serve as SME on clearance processes, regulations, and best practices.
• Evaluate training effectiveness using assessments and stakeholder feedback.
• Support new process implementations and system enhancements through training.
• Collaborate with Operations, Quality, Compliance, and regional teams to align with business goals.
• Maintain compliance with FedEx policies and industry standards.

Skills

Training design

Presentation

Coaching

Stakeholder mgmt

Analytical thinking

Education

Bachelor's Degree

Tools

MS Office

LMS

Job description

At FedEx Express, we believe that a connected world is a better world. We connect people and possibilities with our diverse portfolio of transportation, e-commerce, and business solutions. Today, our networks reach more than 220 countries and territories, linking more than 99 percent of the world’s GDP. FedEx is consistently recognized as one of the most admired brands in the world and one of the best places to work. Our people are the foundation of our success and the key to our future. At FedEx, we are as diverse as the world we serve. We leverage our diverse talents, experiences and ideas to be more responsive to customer challenges, spark creative solutions, and adapt to change. FedEx is an equal opportunity / affirmative action employer (minorities/females/disability/veterans) committed to a diverse workforce.

What can you expect as a FedEx team member? Career Mobility and Development: When you join FedEx, you're joining a team with possibilities that literally span the world—from opportunities for advancement and location transfer, to training and leadership programs. Total Compensation and Benefits Package: We want to keep our employees for a long time, so we offer competitive benefits, opportunities for flexible work arrangements, and programs to support well-being.

Equal Opportunities Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity. We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.

Clearance & Brokerage Training Specialist

As a Clearance & Brokerage Training Specialist, you will drive operational excellence by developing and delivering technical learning solutions that strengthen the capabilities of our Clearance & Brokerage teams. You will partner with Operations, Quality, Compliance, and Subject Matter Experts to ensure employees are equipped with the knowledge and skills required to deliver compliant, efficient, and customer-focused customs clearance services.

Key Responsibilities

• Design, develop, and deliver onboarding, technical, compliance, and refresher training programs for Clearance & Brokerage employees.
• Conduct training needs analysis by evaluating operational performance, quality trends, process changes, and business requirements.
• Develop and maintain training materials, facilitator guides, e-learning content, job aids, and knowledge resources.
• Serve as the subject matter expert on Clearance & Brokerage processes, customs regulations, and operational best practices.
• Evaluate training effectiveness through assessments, coaching observations, operational metrics, and stakeholder feedback, implementing continuous improvements where required.
• Support new process implementations, system enhancements, and business transformation initiatives through training and change management activities.
• Partner with Operations leaders, Quality, Compliance, and regional stakeholders to ensure learning solutions align with business objectives and regulatory requirements.
• Maintain compliance with FedEx policies, customs regulations, and industry standards while promoting a culture of continuous learning and operational excellence.

Job Description

The Clearance & Brokerage Training Specialist is responsible for designing, developing, and delivering technical training programs that enhance employee capability, regulatory compliance, and operational performance across Clearance & Brokerage operations. Acting as a subject matter expert, this role partners with business leaders and cross-functional stakeholders to identify capability gaps, develop effective learning solutions, and support continuous improvement initiatives. The role also contributes to operational readiness by supporting new process implementations, system enhancements, and organizational change through structured training and knowledge transfer.

Key Requirements

• Bachelor's Degree in Logistics, Supply Chain, International Trade, Business Administration, Education, or a related discipline.
• Minimum 3-5 years of experience in Customs Clearance, Brokerage Operations, Trade Compliance, Logistics, Learning & Development, or a related field.
• Strong knowledge of customs regulations, brokerage operations, import/export processes, and regulatory compliance.
• Experience designing and facilitating instructor-led, virtual, or blended learning programs.
• Excellent presentation, facilitation, stakeholder management, communication, and coaching skills.
• Strong analytical and problem-solving skills with the ability to identify capability gaps and recommend learning solutions.
• Experience supporting process improvement, operational transformation, or system implementation initiatives is preferred.
• Proficient in Microsoft Office applications and Learning Management Systems (LMS); experience with e-learning authoring tools is an advantage.
• Ability to manage multiple priorities while working collaboratively across functions in a fast-paced environment.