LM051: Retail Service Agent

FedEx Express México; Mexico; On-site; PHP 223,200 - 334,800; Full time

Job summary

FedEx Express México seeks a dedicated team member to handle customer service and administrative tasks at our branch in Pampanga, Mexico. The ideal candidate will ensure compliance with shipping regulations, assist customers with inquiries, and maintain a productive work environment.

A high school degree and at least two years of customer service experience are required, along with the ability to lift packages and strong attention to detail. Proficiency in English is essential, and knowledge of FedEx operations is a plus.

Qualifications

• Proficiency in English.
• Minimum two (2) years of customer service experience focused on sales.
• Knowledge of cash and value management.
• Previous experience in a FedEx SCS Warehouse with good knowledge of operations.

Responsibilities

• Complete administrative tasks and coordination related to front-line operations.
• Perform over-the-counter customer service and administrative duties.
• Assist customers by tracing packages and answering questions.
• Check packages to ensure compliance and proper documentation.
• Collaborate with budget fulfillment and support branch profitability.
• Open and close the branch, maintain a clean work area.
• Recognize new customers or business opportunities.
• Ensure an excellent customer experience with appropriate solutions.

Skills

Ability to lift up to 75 lbs

Accuracy and attention to detail

Planning and organizing skills

Interpersonal skills

Problem-solving skills

Technological proficiency

General office skills

Education

High school degree or equivalent

Job description

Responsibilities

• Complete administrative tasks and coordination related to front-line operations, including data entry, ramp activities, sort activities, trace activities, dispatch activities, and local customer service.
• Perform a variety of over-the-counter customer service, administrative and clerical duties with direct and indirect customer interface.
• Assist customers by tracing packages, answering questions regarding FedEx products and services, and providing over-the-counter and phone service.
• Check packages to ensure proper labeling, compliance of content, weight and size, proper wrapping, insurance values, hazardous material shipment requirements, and Customs documentation requirements at the destination.
• Collaborate with fulfillment of the budget, income and expenses, and support the optimization of branch profitability and resources.
• Open and close the branch, maintain a clean work area, and check furniture and supplies.
• Recognize new customers or additional business opportunities, offer suitable services and solutions, open new accounts, obtain additional shipments, and submit sales leads.
• Ensure an excellent customer experience by developing and providing appropriate solutions for various customer problems.
• Follow commercial and administrative processes, communicating with the involved areas.
• Safeguard the company's values and prevent deviations, losses, and mishandling.
• Request necessary supplies to complete daily documentation and packaging of shipments.

Qualifications

• High school degree or equivalent.
• Proficiency in English.
• Minimum two (2) years of customer service experience focused on sales.
• Knowledge of cash and value management.
• Previous experience in a FedEx SCS Warehouse with good knowledge of operations and key customer requirements.

Required Skills

• Ability to lift up to 75 lbs (34 kg) and maneuver packages up to 150 lbs (68 kg) using appropriate equipment.
• Accuracy and attention to detail.
• Planning and organizing skills.
• Interpersonal skills.
• Problem-solving skills.
• Ability to determine and coordinate sequences of tasks for self and others.
• Interpretation skills for translating customer instructions into requirements.
• Technological proficiency with scanners, printers, intranet, and basic maintenance tasks.
• General office skills including typing, filing, and computer literacy.
• Communication and human relations skills.
• Clear and articulate speaking voice.
• Clean-cut, neat appearance.