Live Streaming QA & Performance Analyst
Project One Studios
14 days+
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Job description
Key Responsibilities
- Monitor live streaming sessions to ensure hosts follow scripts, product information, and SOPs.
- Evaluate live host performance based on KPI metrics.
- Generate QA reports based on monthly performance.
- Identify performance trends, recurring issues, and areas for improvement.
- Collaborate with Training and Operations teams to implement corrective measures or coaching.
- Assist in scheduling QA coverage to ensure all live sessions are monitored.
- Help strategize and suggest improvements to the QA process.
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