Live Streaming QA & Performance Analyst

Project One Studios; Taguig; On-site; PHP 279,000 - 446,000; Full time

Job description

Key Responsibilities

• Monitor live streaming sessions to ensure hosts follow scripts, product information, and SOPs.
• Evaluate live host performance based on KPI metrics.
• Generate QA reports based on monthly performance.
• Identify performance trends, recurring issues, and areas for improvement.
• Collaborate with Training and Operations teams to implement corrective measures or coaching.
• Assist in scheduling QA coverage to ensure all live sessions are monitored.
• Help strategize and suggest improvements to the QA process.