QA Specialist

Project One Studios; Taguig; On-site; PHP 279,000 - 446,000; Full time

Job summary

Project One Studios is seeking a QA specialist to monitor live streaming sessions, ensuring hosts follow scripts and SOPs, and to evaluate performance using KPI metrics.

You will generate monthly QA reports, identify trends, and collaborate with Training and Operations to implement coaching and process improvements across all sessions.

Qualifications

• Experience in QA for live streaming or media is preferred.
• Knowledge of KPI-based performance analysis.
• Ability to generate clear QA reports.

Responsibilities

• Monitor live streaming sessions for script adherence.
• Evaluate host performance using KPI metrics.
• Generate monthly QA reports.
• Identify trends and recurring issues.
• Collaborate with Training and Operations for coaching.
• Assist scheduling QA coverage.
• Suggest improvements to QA process.

Skills

Live streaming QA

KPI metrics

QA reporting

Cross-functional collaboration

Job description

Key Responsibilities

• Monitor live streaming sessions to ensure hosts follow scripts, product information, and SOPs.
• Evaluate live host performance based on KPI metrics.
• Generate QA reports based on monthly performance.
• Identify performance trends, recurring issues, and areas for improvement.
• Collaborate with Training and Operations teams to implement corrective measures or coaching.
• Assist in scheduling QA coverage to ensure all live sessions are monitored.
• Help strategize and suggest improvements to the QA process.