Quality Assurance Specialist (Tiktok Live)

M-Commerce Corporation; Taguig; On-site; PHP 335,000 - 502,000; Full time

Job summary

M-Commerce Corporation is seeking a QA Specialist to monitor live TikTok hosting sessions, evaluate performance, and ensure adherence to brand guidelines.

You will provide constructive feedback to hosts, maintain detailed reports on engagement and compliance, and help onboard new hosts for consistent quality. The role emphasizes data analysis, reporting, and improving streaming processes.

Qualifications

• Must have at least 1 year experience as a QA Specialist, preferably from the BPO industry.
• Possesses effective communication skills and has the ability to provide constructive criticism and collaborate with Operation Leads
• Strong presentation skills
• Excellent analytical skills

Responsibilities

• Monitor live TikTok hosting sessions in real-time to ensure quality and performance.
• Identify and report content violations or policy breaches.
• Evaluate host performance, content delivery, and audience engagement.
• Conduct post-live evaluations and provide constructive feedback to hosts.
• Maintain detailed reports on host performance, engagement metrics, and compliance issues.
• Ensure live content adheres to brand guidelines, marketing objectives, and legal regulations.
• Identify potential risks related to content, privacy, and brand reputation and report them promptly.
• Recommend improvements to live streaming strategies based on performance analysis.
• Assist in onboarding and training new hosts on best practices, platform policies, and brand expectations.
• Analyze live session data to identify trends and areas for improvement.
• Generate and present reports on live hosting performance, compliance, and quality metrics.

Skills

QA Specialist experience

Communication skills

Presentation skills

Analytical skills

Job description

Live Hosting Monitoring

• Monitor live TikTok hosting sessions in real-time to ensure consistent quality and performance.
• Identify and report any content violations or behavior that does not align with company policies or TikTok guidelines.
• Evaluate host performance, content delivery, and audience engagement.

Quality Assurance and Feedback

• Conduct post-live evaluations and provide constructive feedback to hosts for continuous improvement.
• Maintain detailed reports on host performance, engagement metrics, and compliance issues.

Compliance and Risk Management

• Ensure all live content adheres to brand guidelines, marketing objectives, and legal regulations.
• Identify potential risks related to content, privacy, and brand reputation and report them promptly.

Process Improvement

• Recommend improvements to live streaming strategies based on performance analysis and industry best practices.

Training and Development

• Assist in onboarding and training new hosts on best practices, platform policies, and brand expectations.

Data Analysis and Reporting

• Organize refresher training sessions based on QA findings and trends.
• Analyze live session data to identify trends, audience preferences, and areas for improvement.
• Generate and present reports on live hosting performance, compliance, and quality metrics.

Qualifications

• Must have at least 1 year experience as a QA Specialist, preferably from the BPO industry
• Possesses effective communication skills and has the ability to provide constructive criticism and collaborate with Operation Leads
• Strong presentation skills
• Excellent analytical skills