Associate Webcast Producer (Night Shift)

Notified; Makati; On-site; PHP 350,000 - 550,000; Full time

Job summary

Notified is seeking a Live Webcast Producer in Makati to manage the live production of webcasts, recordings and trainings for Notified Streaming Products. You will learn and apply platform workflows and coordinate with Webcast Managers to fulfill client requests.

In this role you will troubleshoot live sessions, maintain high client satisfaction, conduct rehearsals and technical checks, and ensure post-event processing meets client specifications.

Qualifications

• Bachelor's degree in communications, film, marketing or related field.
• 1–2 years of webcasting or video production experience.
• Strong verbal and written communication; multi-lingual is a plus.
• Excellent organizational and multi-tasking abilities.
• Knowledge of Microsoft Office and Adobe Creative Suite desirable.

Responsibilities

• Act as the main point-of-contact for live production of webcasts, recordings and live trainings.
• Learn and stay current with live webcasting aspects of Notified products.
• Understand workflows related to Notified platforms and apply them for client sessions.
• Escalate problems quickly and provide high level client support during live sessions.
• Handle post-event processing and provide detailed status feedback.
• Support configuration and other projects as needed.

Skills

Communication skills

Organization

Multi-lingual

Customer service

Problem-solving

Education

Bachelor's Degree in Communications, Film, Marketing or related field

Tools

Microsoft Office

Adobe Photoshop

Adobe Illustrator

Dreamweaver

AV peripherals

Job description

Management Level

Essential Duties

• Act as the main point-of-contact for the live production of webcasts, recordings and live trainings for Notified Streaming Products
• Learn and stay current with the live webcasting aspects of all Notified streaming products
• Understand workflows related to Notified platforms and all webcasting types
• Employ those workflows as appropriate for client sessions
• Work with Webcast Managers to ensure all client requests are fulfilled
• Use platform knowledge to troubleshoot issues quickly and decisively
• Escalate problems quickly and accurately
• Provide a high level of customer support during live webcast sessions, focusing on client needs and building a rapport with speakers and client stakeholders
• Process webcast media to client specifications after live webcasts conclude
• Provide detailed feedback about the status of ongoing and completed events
• Help to support configuration and other projects as needed

Minimum Qualifications

• Bachelor's Degree from accredited college or university in Communications, Film, Marketing or a related field. Experience in similar position may be substituted for educational requirements
• 1-2 year of webcasting, video production or other content or creative production
• 1 year of project coordination experience is desirable
• Strong communication skills, both verbal and written, multi-lingual is a plus
• Strong organization skills and the ability to multi-task
• Knowledge of Microsoft Office Suite required
• Knowledge of Adobe Suite of Applications (Photoshop, Illustrator, Dreamweaver) desirable
• Strong understanding of computer hardware and AV peripherals
• Basic understanding of networking and IT systems desirable
• Video Encoding Experience desirable
• Knowledge/Experience of Live Streaming / On-Demand Streaming desirable

Additional Qualifications

• Strong client-facing and customer service experience.
• Ability to manage multiple projects simultaneously.
• Strong troubleshooting and problem-solving skills.
• Experience supporting live virtual events, webinars, or webcasts.
• Familiarity with Investor Relations and Earnings-related events is a plus.
• Familiarity with Microsoft Teams Town Hall and Live Events, Zoom Webinar, and Zoom Events is a plus.

Additional Essential Duties

• Conduct presenter rehearsals and technical checks prior to live events.
• Maintain compliance with established operational processes, procedures, and service standards.

Please note any offer of employment is subject to satisfactory pre-employment screening checks.