Live Game Player Support Specialist - JP/EN

Amber; Manila; On-site; PHP 279,000 - 469,000; Full time

Benefits offered by this job

Additional Days Off

Professional and friendly work environment

Private medical services

Job summary

A leading gaming company is seeking a Player Support agent to assist players of a Live game with inquiries related to account settings, gameplay, and more. The ideal candidate will be fluent in Japanese and English, have at least 1 year of experience in customer service, and possess a passion for delivering the best user experiences. This role offers a dynamic work environment and attractive salary packages, along with professional growth opportunities.

Qualifications

• Native level of fluency in written and spoken Japanese.
• At least 1 year of working experience in customer service or player support.
• Hands-on experience with contact center processes and tools.

Responsibilities

• Provide support and answer inquiries for Live Players.
• Gather relevant data from players and offer personalized solutions.
• Keep updated with game features and procedural changes.

Skills

Fluent in Japanese

Fluent in English

Excellent communication skills

Customer service experience

Problem-solving abilities

Video games knowledge

Job description

A leading gaming company is seeking a Player Support agent to assist players of a Live game with inquiries related to account settings, gameplay, and more. The ideal candidate will be fluent in Japanese and English, have at least 1 year of experience in customer service, and possess a passion for delivering the best user experiences. This role offers a dynamic work environment and attractive salary packages, along with professional growth opportunities.