Linux Systems Team Lead - Global IT Ops

NCR Voyix; Cebu City; On-site; PHP 600,000 - 900,000; Full time

Job summary

NCR Voyix is seeking a Linux System Admin Team Lead to guide day-to-day global support operations, providing hands-on support across Linux and Windows environments. You will prioritize workload, manage incidents, and help improve processes as the team grows.

The role emphasizes leadership, mentoring, and strong IT operations background, with a focus on delivering high-quality customer support in a fast-paced environment.

Qualifications

• 1 year of experience in IT operations or technical support.
• Experience leading or mentoring a technical team is desirable.
• Strong networking fundamentals: LAN/WAN, VPN, DNS, DHCP, routing, switching, firewalls.
• Experience troubleshooting in server or infrastructure environments.
• Strong problem-solving, organizational, and prioritization skills.
• Excellent written and verbal English communication.
• Ability to stay organized and make decisions in fast-paced support environments.

Responsibilities

• Lead shift operations and ensure issues are resolved within SLAs.
• Prioritize team workload and provide guidance as needed.
• Provide hands-on support across Linux and Windows environments.
• Monitor and troubleshoot customer infrastructure and cloud environments; escalate when required.
• Coordinate response to major or high-priority incidents.
• Support deployments, maintenance, and new projects.
• Maintain clear support docs and improve team processes.

Skills

Linux

Team leadership

English communication

Windows environments

Networking basics

Scripting (Bash, Python, PowerShell)

Tools

Nagios

CheckMK

Prometheus

Grafana

AWS

Azure

GCP

Docker

Kubernetes

Windows Server

Bash

Python

PowerShell

CouchDB

LVM/RAID/CEP H storage

Job description

NCR Voyix is seeking a Linux System Admin Team Lead to guide day-to-day global support operations, providing hands-on support across Linux and Windows environments. You will prioritize workload, manage incidents, and help improve processes as the team grows.

The role emphasizes leadership, mentoring, and strong IT operations background, with a focus on delivering high-quality customer support in a fast-paced environment.