Linux System Admin Team Lead

NCR Corporation; Cebu City; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

NCR Voyix seeks a Linux System Admin Team Lead to guide day-to-day support operations for global customers. You will manage workload, resolve issues, and drive process improvements while providing hands-on Linux/Windows support.

Qualified candidates have 1+ year in IT operations, strong networking knowledge, and experience leading teams. Excellent communication and a proactive, organized approach are essential.

Qualifications

• 1+ year of IT operations or technical support experience with hands-on Linux.
• Experience leading or mentoring a technical team is desirable.
• Strong networking fundamentals: LAN/WAN, VPN, DNS, DHCP, routing, switching, firewalls.
• Experience troubleshooting in server/infrastructure environments.
• Excellent written and verbal English communication, especially with customers.

Responsibilities

• Lead shift operations and ensure customer issues meet SLAs.
• Plan and prioritize the team’s workload; provide guidance as needed.
• Provide hands-on support across Linux and Windows environments.
• Monitor and troubleshoot customer servers, software, and cloud infrastructure.
• Coordinate response to major or high-priority incidents.
• Support deployments, maintenance activities, and new projects.
• Maintain clear support documentation and improve team processes.
• Coach team members and foster a collaborative, customer-focused environment.
• Communicate with customers via email, phone, and chat for positive support experiences.

Skills

Linux

Windows

IT operations

Technical leadership

Networking fundamentals

Troubleshooting

English communication

Tools

Nagios

CheckMK

Prometheus

Grafana

Docker

Kubernetes

AWS

Azure

GCP

PowerShell

Job description

About NCR VOYIX

NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.

About the Role

We’re looking for a Linux System Admin Team Lead to lead day‑to‑day support operations during your shift while providing hands‑on technical support to our global customers. You’ll help prioritize the team’s workload, resolve technical issues, manage major incidents, and contribute to improving our support processes as the team continues to grow.

What You’ll Do

• Lead shift operations and ensure customer issues are handled within agreed SLAs.
• Plan and prioritize the team’s workload, providing guidance and support when needed.
• Provide hands‑on technical support across Linux and Windows environments.
• Monitor customer software, servers, and cloud infrastructure, troubleshooting and escalating issues as required.
• Coordinate the response to major or high‑priority incidents.
• Support software deployments, maintenance activities, and new projects.
• Maintain clear support documentation and help improve team processes and monitoring.
• Coach and support team members while promoting a collaborative and customer‑focused environment.
• Communicate with customers through email, phone, and chat, ensuring a positive support experience.

What We’re Looking For

At least 1 year of experience in IT operations or technical support, with hands‑on Linux experience. Previous experience leading, mentoring, or supporting a technical team is highly desirable. Good understanding of networking fundamentals, including LAN/WAN, VPN, DNS, DHCP, routing, switching, and firewalls. Experience troubleshooting technical issues in server or infrastructure environments. Strong problem‑solving, organizational, and prioritization skills. Good written and verbal English communication skills and confidence working with customers. Ability to remain organized and make sound decisions in a fast‑paced support environment.

Nice to Have

Experience with any of the following is an advantage, but you don’t need to know them all:

• Monitoring tools such as Nagios, CheckMK, Prometheus, or Grafana Cloud platforms such as AWS, Azure, or GCP Docker or Kubernetes Windows Server Bash, Python, PowerShell, or other scripting languages CouchDB ZFS, DRBD, RAID, LVM, CEPH, or similar storage technologies Security-sensitive environments

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Help us run the world's top brands. At NCR Voyix, we specialize in turning routine transactions into meaningful connections. With a rich history of innovation, we've been at the forefront of problem-solving through technology. Operating globally in over 30 countries, we lead in Retail, Restaurant, Digital banking, and Payments. Our solutions optimize banking operations, streamline restaurant services, enhance retail interactions, and foster trust through secure payment systems. We take pride in our strong culture and a history of providing robust career paths. Come work for a leading technology company where you can grow your career. Join us and be part of revolutionizing transactions across these pivotal industries.