Linux Shift Senior Support Level 4

NCR Voyix; Cebu City; On-site; PHP 335,000 - 558,000; Full time

Job summary

NCR Voyix is seeking a motivated Technical Support specialist to help keep customers’ systems running smoothly and to provide friendly, reliable assistance. You’ll respond to inquiries, troubleshoot issues, and collaborate with the Support team to resolve complex problems.

Ideal candidates have a solid IT foundation, at least 1 year in IT support, working knowledge of Linux and networking basics, strong English communication, and a proactive, customer‑facing mindset with a willingness to learn

Qualifications

• 1 year of IT support experience or similar technical role.
• Hands-on experience with Linux.
• Basic understanding of networking concepts (LAN/WAN, VPN, DNS, DHCP, routing, switching, firewalls).
• Strong troubleshooting and problem-solving skills.
• Clear written and verbal English communication.

Responsibilities

• Respond to customer questions via email, phone, and chat.
• Troubleshoot technical issues and escalate when needed.
• Monitor customer systems to identify and resolve issues.
• Support Linux and Windows server environments.
• Assist with software deployment and setup.
• Maintain records of customer issues and help identify recurring problems.
• Help onboard new team members with setup and access.
• Learn about new products and technologies to help customers.

Skills

IT support

Linux

Networking concepts

Troubleshooting

English communication

Customer service

Willingness to learn

Tools

Nagios

CheckMK

Prometheus

Grafana

Docker

Kubernetes

AWS

Azure

GCP

Python

PowerShell

Job description

Job Description:

About NCR VOYIX

NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.

Job Description:

As part of our Technical Support team, you’ll help keep our customers’ systems running smoothly while providing friendly and reliable support.

Your day-to-day responsibilities will include:

• Respond to customer questions via email, phone, and online chat.
• Troubleshoot technical issues and elevate more complex cases to the wider Support team when needed.
• Monitor customer software, servers, and infrastructure to identify and resolve issues.
• Support Linux and Windows server environments.
• Assist customers and partners with software deployment and setup.
• Complete scheduled IT maintenance and support activities.
• Keep clear records of customer issues and help identify recurring problems.
• Support new team members with laptop setup, account creation, and basic IT onboarding.
• Learn about new products and technologies and help customers get the most out of them.
• Help the team meet service targets while delivering a positive customer experience.

What We’re Looking For

You don’t need to be an expert in everything listed below. We’re looking for someone with a good IT foundation, a willingness to learn, and a passion for solving problems.

Ideally, you’ll have:

• At least 1 year of experience in IT support or a similar technical role.
• Hands-on experience or a good working knowledge of Linux.
• Basic understanding of networking concepts such as LAN/WAN, VPN, DNS, DHCP, routing, switching, and firewalls.
• Good troubleshooting and problem-solving skills.
• Good written and verbal English communication skills.
• Confidence working with customers and explaining technical issues clearly.
• A positive attitude and willingness to learn new technologies.

Good to have skills:

Experience with any of the following would be a bonus:

• Windows Server
• Monitoring tools such as Nagios, CheckMK, Prometheus, or Grafana
• Cloud platforms such as AWS, Azure, or GCP
• Docker or Kubernetes
• Shell scripting, Bash, Python, PowerShell, or similar
• CouchDB
• Storage and file systems such as ZFS, DRBD, RAID, LVM, btrfs, or CEPH
• Security-sensitive environments
• AI or machine learning technologies

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

"When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.comemail domain."