Linux /Middleware Support

Indra Philippines, Inc.; Pasig; On-site; PHP 300,000 - 540,000; Full time

Job summary

Indra Philippines, Inc. is seeking a hands-on IT Operations/Support professional to manage middleware applications, create Linux-based reports, and support deployments.

The role requires coordinating with stakeholders, handling incidents, and possibly working a 24x7 shift schedule with on-site client support in Ortigas, Pasig. The candidate should be comfortable with change management processes and documenting activities for client approvals.

Qualifications

• Experience supporting middleware applications and incident handling.
• Able to develop ad hoc reports from Linux servers as required.
• Comfortable with on-site client support and shift work.
• Willing to work in Ortigas, Pasig, with possible overtime or weekends.

Responsibilities

• Perform Operations and Maintenance activities in Middleware Supported Applications.
• Develop ad hoc extract reports from Linux Server based on approved user requirements.
• Facilitate deployment of enhancements and participate in change/release plans.
• Handle regular request fulfilments and document activities per client approvals.
• Manage incidents, relay to responsible groups, and participate in problem management.
• Engage with stakeholders and provide on-site client support.

Skills

Middleware operations

Incident management

Problem management

Stakeholder management

On-site support

Linux

Reports

Release coordination

Tools

Linux

Job description

Job Description:

• Perform Operations and Maintenance activities in Middleware Supported Applications.

• Develop ad hoc extract reports from Linux Server based on approved user requirements.

• Facilitate deployment of enhancements. Collaborate in the change and release plans.

• Handle regular request fulfilments such as Special extract, System Maintenance and Data Conversion/Modification. Adequately document activities and adhere to clients approval process.

• Handle Incident Management and relay to responsible groups, when necessary.

• Problem Management

• Stakeholder Management

• On-site client support with work schedule of regular (8AM to 5PM), 24x7 ShiftingS chedule (6AM-2PM, 2PM-10PM, and 10PM-6AM). Work schedule may change as needed by the client possible for overtime work, or weekend/holiday work if needed .

• Maybe assigned for on-call support on Weekends, Holidays, or outside Regular Working Hours.

• Willing to work onsite in Ortigas Pasig