Helpdesk Support

Seven Seven Global Services, Inc.; Metro Manila; On-site; PHP 300,000 - 520,000; Full time

Job summary

Seven Seven Global Services, Inc. in Ortigas, Pasig City, Metro Manila, Philippines, is seeking an onsite IT support professional to handle incident and request support for legacy applications.

The role requires navigating legacy UI, validating data, and delivering safe configuration changes within guardrails. Candidates should be able to build evidence packs for L3, isolate fault domains, and use Claude and other approved AI tools to accelerate troubleshooting and documentation tasks.

Qualifications

• Experience with application incident and request support.
• Knowledge of legacy application support (IBAS / PowerBuilder).
• Ability to navigate legacy UI flows and interpret legacy-style logs and error messages.
• Ability to perform safe validation checks (data sanity checks, job status verification, dependency checks).
• Ability to deliver approved configuration changes (rules, parameters, mappings) within defined guardrails.
• Ability to implement small enhancements (minor scripts, small UI or logic adjustments, small API changes where authorized).
• Ability to maintain simple unit checks or smoke validation steps to confirm changes behave as intended.
• Ability to isolate fault domain (application vs infrastructure vs integration vs access) before escalating.
• Ability to build complete “evidence packs” for vendor L3: steps to reproduce, screenshots, timestamps, correlation IDs, sample records, logs, and observed vs expected behavior.
• Ability to use Claude and other approved AI tools to accelerate work products: troubleshooting trees, incident summaries, draft SQL queries, safe scripts, runbooks, and release checklists.

Skills

Incident support

Legacy app support

Legacy UI navigation

Data validation

Config changes

Small enhancements

Unit checks

Fault isolation

Evidence packs

AI tools usage

Tools

SQL queries

Claude AI

Job description

Job Details:

Full Onsite (Ortigas, Pasig City)

Job Qualifications:

• Experience with application incident and request support

• Knowledge of legacy application support (IBAS / PowerBuilder)

• Ability to navigate legacy UI flows and interpret legacy-style logs and error messages

• Ability to perform safe validation checks (data sanity checks, job status verification, dependency checks)

• Ability to deliver approved configuration changes (rules, parameters, mappings) within defined guardrails

• Ability to implement small enhancements (minor scripts, small UI or logic adjustments, small API changes where authorized)

• Ability to maintain simple unit checks or smoke validation steps to confirm changes behave as intended

• Ability to isolate fault domain (application vs infrastructure vs integration vs access) before escalating

• Ability to build complete “evidence packs” for vendor L3: steps to reproduce, screenshots, timestamps, correlation IDs, sample records, logs, and observed vs expected behavior

• Ability to use Claude and other approved AI tools to accelerate work products: troubleshooting trees, incident summaries, draft SQL queries, safe scripts, runbooks, and release checklists