Licensing Consultant - Portuguese/Spanish

Visa; Pasay; Hybride; PHP 1 000 000 - 1 800 000; Plein temps

Résumé du poste

Visa is seeking a Licensing Consultant in the Philippines to manage resources for implementing new and add-on Visa products and services. You will define project scope, gather requirements, and provide guidance on Visa regulations, fees, and functionality to structure effective implementations.

You will test systems, troubleshoot issues, prepare project plans, and translate business requirements into technical language, including using AI tools to support daily tasks.

Qualifications

• Bachelor's degree required; advanced degree optional for higher eligibility.
• Experience in client-facing roles within financial services or payments.
• Strong project management skills with ability to meet deadlines.

Responsabilités

• Provide customized consultative support on license requests of mid to high complexity.
• Offer upfront licensing consultancy to onboard clients and clarify requirements.
• Guide client-facing teams on licensing and onboarding queries including expansions.
• Coordinate with Onboarding and Implementation teams to improve client experience.
• Monitor license workstreams and update status in systems.
• Handle licensing lifecycle tasks including sponsorships, upgrades/downgrades, mergers, terminations.
• Present licensing processes and timelines to clients and stakeholders with clear materials.
• Provide training to staff and partners on licensing processes.

Connaissances

Client facing

Cross-cultural communication

Attention to detail

Remote work experience

Portuguese language

Spanish language (plus)

Formation

Bachelor's Degree or higher

Advanced degree (Masters, MBA, JD, MD)

PhD

Outils

Microsoft Office

Description du poste

About Us

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you.

Job Description

Job Summary

The Licensing Consultant is responsible for managing Visa technical and business resources required to implement new and add-on Visa products and services. This role establishes project scope, identifies opportunities to improve Visa processes and procedures, gathers and documents project requirements, and provides consultative guidance to clients on Visa regulations, fees, features, and functionality to structure effective implementations. The Licensing Consultant tests and troubleshoots installed systems, escalates technical issues for resolution, and prepares detailed project plans, status reports, and issue logs. Additionally, the role translates complex customer business requirements into internal technical language.

All roles require digital fluency, including the ability to work with emerging technologies such as Generative AI tools (e.g. ChatGPT, Microsoft Copilot) to support everyday work.

Key Responsibilities

• Provide customized consultative support on license requests of mid to high complexity, applying in-depth knowledge of Visa Bylaws, Rules, eligibility criteria, and regulatory requirements.
• Offer upfront licensing consultancy to address and manage client expectations and clarify requirements for onboarding.
• Work closely with client-facing teams to provide guidance and support to prospective and current clients on licensing and onboarding queries, including business expansions.
• Coordinate internally with Onboarding and Implementation functions and other stakeholders to improve client onboarding experience and service offerings.
• Monitor all license application workstreams across key stakeholders and update status in relevant systems.
• Execute requests related to administration of clients' licensing lifecycle, including sponsorship options, license upgrades/downgrades, mergers, acquisitions, and terminations.
• Present to client and internal stakeholders on licensing processes, timings, and expectations, including creation and customization of materials.
• Formulate recommendations and refer cases to management, identifying unusual scenarios or potential risks.
• Provide training to new staff and partners to build awareness of licensing and facilitate smooth execution of requests.
• Contribute to business requirements and enhancement requests for tools and systems, and perform acceptance testing.
• Manage communication channels for licensing resources to ensure they are up to date, client-focused, and effective.

Qualifications

Basic Qualifications

• 8 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD.
• Experience in client-facing roles within the financial services or payment industry.
• Experience in managing high volume of work with attention to detail and meeting deadlines.
• Experience in supporting operational activities and delivering process efficiencies.
• Experience in project management and supporting clients in implementing new products in a payment processing environment.
• Experience in using Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
• Experience in working cross-culturally and in remote situations.
• Ability to communicate effectively in Portuguese is required; Spanish language capability is a plus.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Preferred Qualifications

• Experience in the financial services industry, with knowledge of end-to-end licensing processes, business drivers, and expectations.
• Experience in synthesizing technical information and applying it to business solutions.
• Experience in using Visa databases and workflow tools (e.g., VCIS, MSD, Playbook).
• Experience in training others and sharing knowledge effectively.
• Experience in process improvement and identifying opportunities for increased efficiency.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.