Licensing Consultant (Client Solutions/Customer Success/Client Experience)

Visa; Philippines; On-site; PHP 900,000 - 1,800,000; Full time

Job summary

Visa is a world leader in payments technology, enabling transactions across more than 200 countries. The Licensing Consultant will manage resources, scope projects, gather requirements, and guide clients on regulations, fees, features and functionality to implement Visa products.

The role requires testing systems, troubleshooting, and translating complex business needs into technical language for smooth licensing and onboarding.

Qualifications

• Extensive client-facing experience in financial services.
• Strong project management and cross-functional collaboration.
• Proficient in Microsoft Office suite.
• Willingness to work a flexible schedule including weekends.

Responsibilities

• Provide licensing consultancy for mid-to-high complexity requests.
• Coordinate onboarding with Onboarding and Implementation teams.
• Present licensing processes and timelines to clients and internal stakeholders.
• Train staff and partners on licensing practices.

Skills

Client-facing experience

Project management

Cross-cultural collaboration

Communication skills

Analytical thinking

Education

Bachelor's degree

Advanced degree (MBA/JD/MD)

PhD (optional)

Tools

Microsoft Office

VCIS

MSD

Playbook

Job description

About Us

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

Job Summary

The Licensing Consultant is responsible for managing Visa technical and business resources required to implement new and add-on Visa products and services. This role establishes project scope, identifies opportunities to improve Visa processes and procedures, gathers and documents project requirements, and provides consultative guidance to clients on Visa regulations, fees, features, and functionality to structure effective implementations. The Licensing Consultant tests and troubleshoots installed systems, escalates technical issues for resolution, and prepares detailed project plans, status reports, and issue logs. Additionally, the role translates complex customer business requirements into internal technical language.

All roles require digital fluency, including the ability to work with emerging technologies such as Generative AI tools (e.g. ChatGPT, Microsoft Copilot) to support everyday work.

Key Responsibilities

• Provide customized consultative support on license requests of mid to high complexity, applying in-depth knowledge of Visa Bylaws, Rules, eligibility criteria, and regulatory requirements.
• Offer upfront licensing consultancy to address and manage client expectations and clarify requirements for onboarding.
• Work closely with client-facing teams to provide guidance and support to prospective and current clients on licensing and onboarding queries, including business expansions.
• Coordinate internally with Onboarding and Implementation functions and other stakeholders to improve client onboarding experience and service offerings.
• Monitor all license application workstreams across key stakeholders and update status in relevant systems.
• Execute requests related to administration of clients licensing lifecycle, including sponsorship options, license upgrades/downgrades, mergers, acquisitions, and terminations.
• Present to client and internal stakeholders on licensing processes, timings, and expectations, including creation and customization of materials.
• Formulate recommendations and refer cases to management, identifying unusual scenarios or potential risks.
• Provide training to new staff and partners to build awareness of licensing and facilitate smooth execution of requests.
• Contribute to business requirements and enhancement requests for tools and systems, and perform acceptance testing.
• Manage communication channels for licensing resources to ensure they are up to date, client-focused, and effective.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Basic Qualifications

• 8 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD.
• Experience in client-facing roles within the financial services or payment industry.
• Experience in managing high volume of work with attention to detail and meeting deadlines.
• Experience in supporting operational activities and delivering process efficiencies.
• Experience in project management and supporting clients in implementing new products in a payment processing environment.
• Experience in using Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
• Experience in working cross-culturally and in remote situations.
• The role requires the ability to work independently and within a global team - willingness to work a flexible schedule to include weekends, possible holidays and overtime when needed. (24/7 operations, rotating and shifting schedules)

Preferred Qualifications

• Experience in the financial services industry, with knowledge of end-to-end licensing processes, business drivers, and expectations.
• Experience in synthesizing technical information and applying it to business solutions.
• Experience in using Visa databases and workflow tools (e.g., VCIS, MSD, Playbook).
• Experience in training others and sharing knowledge effectively.
• Experience in process improvement and identifying opportunities for increased efficiency.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.