Liaison Officer - Immigration and DFA

Document Processing Services; Pasay; On-site; PHP 300,000 - 520,000; Full time

Job summary

Document Processing Services AK is seeking a dedicated Liaison Officer - Immigration and DFA in Pasay City, Metro Manila. You will bridge clients with DFA and immigration authorities, coordinating document submissions, tracking, and ensuring regulatory compliance with utmost professionalism.

The role requires experience in government liaison or immigration services, strong knowledge of DFA processes, and excellent communication skills to interact with officials and clients while maintaining

Qualifications

• Experience in government liaison, immigration services, or related administrative roles.
• Strong knowledge of DFA and immigration processes, documentation requirements.
• Excellent verbal and written communication with government officials and clients.
• Familiarity with Filipino government systems and bureaucratic processes.

Responsibilities

• Serve as the primary liaison between Document Processing Services and DFA/immigration offices.
• Coordinate submission of client documents to government agencies, ensuring deadlines are met.
• Maintain detailed records and tracking for documents in transit with transparency.
• Provide updates to clients on application status and timelines.
• Prepare documentation packages compliant with government specifications and guidelines.
• Liaise with government staff to resolve queries and expedite processing.
• Monitor changes in immigration policies and DFA regulations to stay compliant.
• Handle sensitive client information with confidentiality and professionalism.
• Support filing and administrative processes to keep organized records.
• Provide responsive customer service to address client concerns.

Skills

Government liaison

Immigration processes

Communication skills

Multitasking

Regulatory compliance

Job description

About the role

Document Processing Services AK is seeking a dedicated and detail-oriented Liaison Officer - Immigration and DFA to join our team. This is a full-time position based in Pasay City, Metro Manila. In this strategic role, you will serve as a crucial bridge between our clients and government agencies, specifically the Department of Foreign Affairs (DFA) and immigration authorities. You will be responsible for coordinating document submissions, managing communications, and ensuring compliance with all regulatory requirements whilst maintaining the highest standards of professionalism and confidentiality.

Key responsibilities

• Serve as the primary point of contact between Document Processing Services and the DFA and immigration offices
• Coordinate and manage the submission of client documents to relevant government agencies, ensuring all requirements are met and deadlines are adhered to
• Maintain detailed records and tracking systems for all documents in transit, ensuring transparency and accountability
• Communicate updates and status reports to clients regarding their document applications and processing timelines
• Prepare comprehensive documentation packages that comply with government specifications and guidelines
• Liaise with government officials and staff to resolve queries, clarify requirements, and expedite document processing where appropriate
• Monitor changes in immigration policies and DFA regulations to ensure our processes remain compliant and current
• Handle sensitive client information with the utmost confidentiality and professionalism
• Support the team in maintaining organized filing systems and administrative processes
• Provide exceptional customer service by addressing client concerns and queries in a timely manner

What we're looking for

• Proven experience in government liaison, immigration services, or related administrative roles
• Strong knowledge of DFA and immigration processes, procedures and documentation requirements
• Excellent communication skills, both verbal and written, with the ability to interact professionally with government officials and clients
• Ability to multitask and manage multiple client cases simultaneously whilst maintaining quality standards
• Familiarity with Filipino government systems and bureaucratic processes
• A valid government ID and trustworthiness suitable for handling sensitive information
• Experience in visa processing, passport applications, or similar immigration-related services
• Licensed and Accredited by Bureau of Immigration