Lending Support Specialist - Fast-Paced Customer Care

Satellite Office; Pateros; On-site; PHP 335,000 - 614,000; Full time

Job summary

Wisr is seeking a Customer Support Representative to provide frontline support via phone, email and webchat for Wisr customers. You will coordinate with internal teams to answer loan servicing questions, process new loan applications, and assist with contract e-signatures, while documenting communications per policy.

The role requires strong communication, attention to detail, ability to handle high-volume inquiries, and a genuine customer-first mindset.

Qualifications

• Previous lending experience is highly advantageous.
• Proven track record of delivering excellent customer service in a fast-paced environment.
• Ability to negotiate and advocate for customers with internal teams.
• Solid verbal and written communication with all levels.
• Attention to detail, time management and multitasking.
• Genuine interest in finding solutions for customers.

Responsibilities

• Be the first point of contact for customer and broker enquiries (inbound calls/emails).
• Liaise with credit operations and payments to meet turnaround times.
• Liaise with payments and collections to support customers in hardship.
• Facilitate loan payments, account updates and payment arrangements.
• Assist with loan applications and contract e-signatures.
• Document all communications per company policy.
• Build and maintain relationships with brokers and customers.
• Collaborate with Lending Consultant and teams to hit settlement targets.
• Handle high volumes of emails and route appropriately for processing.
• Support payments functions and troubleshoot dishonour enquiries.
• Respond to social media enquiries and reviews.

Skills

Lending experience

Customer service

Multichannel support

Communication skills

Documentation

Relationship building

Time management

Problem solving

Job description

Wisr is seeking a Customer Support Representative to provide frontline support via phone, email and webchat for Wisr customers. You will coordinate with internal teams to answer loan servicing questions, process new loan applications, and assist with contract e-signatures, while documenting communications per policy.

The role requires strong communication, attention to detail, ability to handle high-volume inquiries, and a genuine customer-first mindset.