Legal Operations & Training Programs Analyst

Visa; Pasay; Hybrid; PHP 800,000 - 1,100,000; Full time

Job summary

Visa is seeking a seasoned professional to lead day-to-day administration of Legal, Ethics & Compliance training programs and learning initiatives in a hybrid Manila setting. You will coordinate sessions, maintain calendars, and partner with SMEs to enhance content delivery and learning outcomes.

The role requires 4+ years in related fields, strong writing and presentation skills, and proficiency in Microsoft Office and LMS platforms.

Qualifications

• Bachelor's degree or equivalent.
• Minimum 4 years of relevant experience in legal operations, learning and development, communications, knowledge management, program management, or related fields.
• Experience supporting training, learning, communications, or knowledge management programs is preferred.
• Familiarity with learning management systems and corporate learning platforms.
• Experience with CLE/MCLE administration is a plus.
• Strong writing, editing, and presentation development skills.
• Advanced proficiency with Microsoft Office applications including PowerPoint, Excel, Word, Outlook, Teams, Forms, and SharePoint.
• Ability to leverage AI-enabled tools to improve efficiency and content development.
• Strong project management, organizational, and analytical skills.

Responsibilities

• Manage the day-to-day administration and execution of Legal, Ethics & Compliance training programs and learning initiatives.
• Coordinate training sessions, workshops, and professional development events.
• Maintain annual training calendars and related program materials.
• Partner with presenters and subject matter experts to support development and delivery of learning content.
• Monitor participation, engagement, and training effectiveness metrics.
• Recommend and implement enhancements to learning programs and processes.
• Administer Legal & Compliance learning activities and content on Visa University.
• Coordinate learning assignments, curriculum updates, course enrollments, and training records.
• Administer CLE and MCLE participation tracking and compliance-related activities.
• Manage access to legal learning resources, including Practising Law Institute and other professional development tools.
• Draft and coordinate new hire announcements, newsletters and program updates.
• Support leadership communications and department awareness campaigns.
• Develop communication plans supporting department initiatives and change management efforts.
• Maintain department portal.
• Partner with content owners to ensure resources remain current, and accessible.
• Identify opportunities to improve content organization and information accessibility.
• Develop and maintain training, communications, and knowledge management metrics.
• Support special projects and operational initiatives assigned.
• Drive process improvements within assigned program areas.
• Support onboarding and department engagement initiatives.
• Assist with department meetings, town halls, and events.
• Participate in cross-functional projects and operational improvement efforts.
• Provide backup coverage for critical department programs.
• Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Skills

Legal operations

Learning & development

Communications

Knowledge management

Program management

Project management

Analytical skills

Writing & editing

Presentation development

AI-assisted tooling

Education

Bachelor's degree or equivalent

Tools

PowerPoint

Excel

Word

Outlook

Teams

Forms

SharePoint

Microsoft Copilot

Harvey

Job description

Visa is seeking a seasoned professional to lead day-to-day administration of Legal, Ethics & Compliance training programs and learning initiatives in a hybrid Manila setting. You will coordinate sessions, maintain calendars, and partner with SMEs to enhance content delivery and learning outcomes.

The role requires 4+ years in related fields, strong writing and presentation skills, and proficiency in Microsoft Office and LMS platforms.