Paralegal

Outsourcey; Philippines; On-site; PHP 180,000 - 360,000; Full time

Benefits offered by this job

Competitive salary

Career growth opportunities

Job summary

Outsourcey in the Philippines is seeking a seasoned legal assistant to join our team and support our professional services remotely during Melbourne business hours. The role emphasizes handling incoming calls, client intake, billing tasks, and meticulous diary management within LEAP.

You will triage inquiries, schedule consultations, run conflict checks, prepare documents, manage invoices, and maintain accurate records while upholding strict confidentiality and professional standards.

Qualifications

• Minimum 3 years of experience as a legal assistant, legal secretary, or paralegal in a law firm environment.
• Daily working proficiency in LEAP legal practice management software is essential.
• Excellent spoken English with a clear, warm, and confident telephone manner when dealing with distressed professional clients.
• Strong discretion and sound judgment with the ability to follow written procedures independently and recognise when matters must be escalated to a lawyer.
• High attention to detail and accuracy when managing matters, billing, documents, and critical diary dates.
• Reliable and self-directed with the ability to manage front-end legal administration independently during Melbourne business hours.

Responsibilities

• Answer all incoming calls on the VXT phone system, take accurate messages, and record them on the relevant matter in LEAP.
• Take new client enquiries including capturing contact details, referral source, and matter type, and triage against the firm's practice areas.
• Book initial consultations with the appropriate lawyer, issue consultation invoices, confirm payment before the appointment, and manage confirmations and reschedules.
• Run conflict checks and open matters in LEAP with the correct client name, matter description, and billing basis.
• Prepare costs agreements and trust deposit letters from firm templates, issue them, follow up, and record acceptance.
• Prepare the fortnightly billing run in LEAP Accounting including reviewing time entries, correcting descriptions, generating and sending invoices, and following up debtors.
• Maintain the firm diary and enter hearing dates and deadlines as critical dates in LEAP.
• Triage and file the Principal's inbox promptly and accurately.
• Format letters and documents on firm templates and prepare court books and bundles.
• Keep clients updated on routine steps and chase outstanding documents without requiring direction on routine matters.

Skills

English proficiency

Telephone manner

Discretion

Attention to detail

Independent working

Tools

LEAP

Job description

Looking to take your career to the next level? Then this role is for you!

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!

Profile Requirements:

• Minimum 3 years of experience as a legal assistant, legal secretary, or paralegal in a law firm environment
• Daily working proficiency in LEAP legal practice management software is essential
• Excellent spoken English with a clear, warm, and confident telephone manner when dealing with distressed professional clients
• Strong discretion and sound judgment with the ability to follow written procedures independently and recognise when matters must be escalated to a lawyer
• High attention to detail and accuracy when managing matters, billing, documents, and critical diary dates
• Reliable and self-directed with the ability to manage front-end legal administration independently during Melbourne business hours

Core responsibilities:

• Answer all incoming calls on the VXT phone system, take accurate messages, and record them on the relevant matter in LEAP
• Take new client enquiries including capturing contact details, referral source, and matter type, and triage against the firm's practice areas
• Book initial consultations with the appropriate lawyer, issue consultation invoices, confirm payment before the appointment, and manage confirmations and reschedules
• Run conflict checks and open matters in LEAP with the correct client name, matter description, and billing basis
• Prepare costs agreements and trust deposit letters from firm templates, issue them, follow up, and record acceptance
• Prepare the fortnightly billing run in LEAP Accounting including reviewing time entries, correcting descriptions, generating and sending invoices, and following up debtors
• Maintain the firm diary and enter hearing dates and deadlines as critical dates in LEAP
• Triage and file the Principal's inbox promptly and accurately
• Format letters and documents on firm templates and prepare court books and bundles
• Keep clients updated on routine steps and chase outstanding documents without requiring direction on routine matters

Benefits:

Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.