Legal Assistant - US Law Firm

IFIVE INC.; Pasig; On-site; PHP 335,000 - 614,000; Full time

Benefits offered by this job

Competitive compensation

Professional development

Engagement activities

Job summary

IFIVE INC. in Quezon City seeks a capable Legal Assistant to support clients and case handlers with professional communication, scheduling, and confidential handling of information.

Your daily tasks include document management in SmartAdvocate, processing medical bills and records, collecting insurance documents, data entry, and coordinating client communications.

Qualifications

• Minimum of 2 years of relevant work experience.
• Willing and able to work the night shift.
• Must be open to working onsite at 8th Floor, Zeta Tower, Bridgetowne, Quezon City.

Responsibilities

• Document Management: Receive and save documents from Outlook and RingCentral fax to SmartAdvocate; scan physical mail and save to SmartAdvocate; label and note documents in the correct folders; add summaries in the Notes tab; update SmartAdvocate with new data.
• Medical Bills and Records: Request and track documents; follow up weekly until received; save records to the proper medical provider; update service dates, billing info, and codes; notify the case paralegal on completion.
• Information Collection: Collect ledgers, auto policies, declarations, and related docs; obtain medical records, bills, and notes; retrieve police reports, PDRs, damage photos, and estimates.
• Data Entry & System Maintenance: Enter insurance info, medical provider data, and diagnosis/treatment codes from EOBs; maintain internal checklists and case forms in SmartAdvocate.
• Client & Insurance Communications: Setup new cases (send LORs, welcome letters, retainers); input initial case data; handle ongoing calls; schedule meetings; remind clients of key dates; send standard documents.
• Demand Preparation: Ensure receipt of police reports, property damage estimates, medical bills, records, and wage loss docs; notify the case paralegal when the packet is complete.

Job description

Highlights

• Competitive compensation and benefits packages
• Continuous professional development and learning opportunities
• Regular engagement activities and events

LEGAL ASSISTANT

Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and be #DecidedlyDifferent!

ROLE OVERVIEW

We are looking for a Legal Assistant to be part of our team.

This role focuses on delivering exceptional client experiences through professional communication, efficient scheduling, and responsive call handling using platforms like RingCentral, Calendly, and SmartAdvocate. Responsibilities include legal and administrative support, remote office coordination, and strict adherence to confidentiality and compliance protocols. Performance is measured by responsiveness, accuracy, and quality of client interactions.

MAIN RESPONSIBILITIES

Document Management

• Receive and Save Documents:
  • From Outlook and RingCentral fax Save to SmartAdvocate.
  • Physical mail Scan and save to SmartAdvocate.
• Label and Note Documents:
  • Save to correct folders in SmartAdvocates Documents tab.
  • Add summary/identification of the document in the Notes tab.
  • Update SmartAdvocate with any new data/information in the document.

Medical Bills and Records

• Request and Track:
  • Send requests as instructed by case manager/paralegal.
  • Follow up weekly until documents are received.
• Processing Received Records:
  • Save to SmartAdvocate under correct medical provider.
  • Update Medical Provider tab: service dates, billing info, treatment & diagnosis codes.
  • Notify the case paralegal upon completion.

Information Collection

• Insurance:
  • Collect ledgers, auto policies, declarations, and related docs.
• Medical:
  • Obtain records, bills, disability notes.
• Evidence:
  • Retrieve police reports, PDRs, damage photos, and estimates.

Data Entry & System Maintenance

• SmartAdvocate Data Entry:
  • Insurance info.
  • Medical provider data.
  • Diagnosis & treatment codes from EOBs.
  • Internal checklists and case forms.

Client & Insurance Communications

• Initial Case Setup (Day 1 Tasks):
  • Send LORs to all insurers and medical providers.
  • Send welcome letter and retainer to client.
  • Input all initial case information into SmartAdvocate.
• Ongoing Communication:
  • Respond to calls; route as necessary.
  • Schedule/confirm meetings and appointments.
  • Remind clients of key dates (e.g., depositions, arbitration).
• Send Standard Documents:
  • Damages questionnaires, general forms.
  • LORs with medical authorizations and insurance card copies.

Demand Preparation

• Ensure receipt of:
  • Police report and all police records.
  • Property damage estimates and photos.
  • All medical bills and records.
  • Wage loss documentation.
• Notify case paralegal once demand packet is complete.

REQUIREMENTS

• Minimum of 2 years of relevant work experience.
• Willing and able to work the night shift.
• Must be open to working onsite at 8th Floor, Zeta Tower, Bridgetowne, Quezon City.