Leasing Lead - Activa

Festival Supermall, Inc.; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

Festival Supermall, Inc. in Manila invites a Leasing & Mall Operations professional responsible for supporting daily operations and driving leasing activities to maximize occupancy and revenues. This role blends operational excellence with strategic leasing to deliver a seamless customer experience.

The ideal candidate will assist in tenant mix planning, negotiate with tenants, and manage lease administration, reporting, and tenant relations, ensuring compliance and safety across the mall.

Qualifications

• Bachelor’s degree in Business Administration, Real Estate Management, Marketing, or related field.
• At least 2–3 years of combined experience in mall operations, property management, Leasing.

Responsibilities

• Assist in planning, reviewing, and implementing tenant mix to ensure market relevance and customer appeal.
• Monitor leasing performance and reassess tenant zoning based on trends and customer feedback.
• Identify and establish relationships with potential tenants and retail brands; conduct negotiations to secure lease sign-ups.
• Prepare brand profiles, leasing proposals, and sign-off schemes to drive occupancy.
• Ensure rental rates are within budgets; coordinate site visits and submit regular leasing reports.
• Serve as liaison between tenants and mall departments; ensure compliance with insurance, permits, safety, and statutory requirements.
• Address tenant inquiries and escalations; monitor tenant participation in mall programs; manage turnover of spaces.
• Attend to customer inquiries and complaints; support mall safety, security, and emergency programs.

Skills

Negotiation

Problem Solving

Customer Service

Attention to Detail

Education

Bachelor’s degree in Business Administration

Real Estate Management

Marketing

Job description

Job Summary

Responsible for supporting the efficient daily operations of the mall and ensuring tenant satisfaction, while also driving leasing activities to maximize occupancy, rental revenues, and the overall tenant mix. This role bridges operational excellence with strategic leasing, ensuring that the mall delivers a seamless customer experience and remains competitive in the market.

TenantMix & Planning

• oAssist in planning, reviewing, and implementing tenant mix to ensuremarket relevance and customer appeal.
• oMonitor leasing performance and reassess tenant zoning based on trendsand customer feedback.

Sourcing & Negotiation

• oIdentify and establish relationships with potential tenants and retailbrands.
• oConduct negotiations to secure lease sign-ups aligned with projecttimelines and revenue targets.
• oPrepare brand profiles, leasing proposals, and attractive sign-offschemes to drive occupancy.

LeaseAdministration & Reporting

• oEnsure rental rates are within approved budgets and conduct basic rentalstudies.
• oCoordinate site visits and requirements with prospective tenants.
• oPrepare and submit regular leasing reports (weekly updates, leasingtake-up, sales growth, rental studies).

TenantCoordination & Support

• oEnsure smooth turnover of units to new tenants, including orientation onmall requirements, house rules, and pre-construction/pre-operation checklists.
• oAct as liaison between tenants and mall departments (Engineering,Leasing, Security, Marketing, Finance).
• oFacilitate and monitor compliance with insurance, permits, safety, andother statutory requirements.

Account& Relationship Management

• oAddress tenant inquiries, concerns, and escalations; recommend solutionsin coordination with relevant departments.
• oMonitor tenant participation in mall-mandated programs (e.g., pestcontrol, kitchen exhaust, environmental compliance).
• oManage tenant exit/egress process, ensuring proper documentation andtimely turnover of spaces.

CustomerService & Safety

• oAttend to customer inquiries and complaints, ensuring prompt resolutionand service recovery.
• oSupport implementation of mall safety, security, and emergency responseprograms.
• oParticipate in emergency drills and enforce health, safety, andenvironment (EHS) compliance.

Administrative& Reporting

• oPrepare regular operational reports (tenant updates, insurance, progressreports, egress reports).

Technical Competencies and Skills

Negotiation, Problem Solving, Customer Service, Attention to Detail

Education, Trainings and Licenses Required

• Bachelor’s degree in Business Administration, Real Estate Management, Marketing, or related field.
• At least 2–3 years of combined experience in mall operations, property management, Leasing