Learning Operations Lead - Training & Projects

Accenture PLC; Muntinlupa; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Accenture is seeking a Learning Operations Manager in Muntinlupa Axis One to lead training teams across insurance projects. You will oversee trainers and language coaches, coordinate with internal partners, and drive improvements to training programs and client solutions.

The role requires strong organizational skills, ability to manage multiple projects, and willingness to work night shifts with rotating schedules. This position is Return to Office.

Qualifications

• At least 7 years relevant experience in contact center operations.
• Bachelor’s degree in related field.
• Experience with Insurance or General Insurance or Life Insurance preferred.

Responsibilities

• Manage training team including trainers and language coaches for insurance projects.
• Lead efforts to enhance client service solutions.
• Research, analyze, and recommend strategies for effective training impact & interventions.
• Strong organizational and detail orientation skills, ability to work well with both technical and non-technical resources.
• Decisive, creative, and adaptable, with experience developing and executing solutions for clients while balancing business goals and priorities.
• Lead and oversee multiple projects and help in prioritizing workload on the team based on urgency, importance, client expectations and business needs, delegating decision-making to team members as appropriate.
• Manages staff assignment based on business needs/capacity and builds capacity through resource planning and cross-training.
• Coaches team members on proper handling of training batches.
• Execute existing DR/BCP plans of the team.
• Execute/deliver output based on the project plan during migrations.
• Takes ownership in resolving and managing end-customer issues and negotiations.
• Manages internal updates/communication within the unit.
• Enforces compliance to company policies and effect disciplinary measures on violations.
• Initiate and implement process improvements.
• Leads projects/tasks that may be assigned from time to time and contributes to company-wide initiatives and projects.

Skills

Communication

Leadership

Project management

Coaching

Stakeholder management

Adaptability

Overtime readiness

Education

Bachelor’s degree

Tools

MS Applications

Job description

Accenture is seeking a Learning Operations Manager in Muntinlupa Axis One to lead training teams across insurance projects. You will oversee trainers and language coaches, coordinate with internal partners, and drive improvements to training programs and client solutions.

The role requires strong organizational skills, ability to manage multiple projects, and willingness to work night shifts with rotating schedules. This position is Return to Office.