Learning Experience Designer

Support Services Group; Metro Manila; On-site; PHP 300,000 - 420,000; Full time

Job summary

Support Services Group is seeking a proactive Learning and Development Content Developer to collaborate with SMEs and the Training team to design engaging eLearning, virtual class content, and instructor-led courses. The role includes LMS administration for APAC members and applying solid instructional design principles.

You will build prototypes, storyboards, and assessments, and work with SCORM/AICC standards to deliver effective training across client programs.

Qualifications

• Experience developing course curriculum including course maps (syllabus), content, quizzes and interactive exercises.
• Experience controlling Learning Management Systems.
• Proficiency on design tools such as Adobe Illustrator or Canva.
• Fluency in English is required.
• Excellent communication skills including written, verbal listening and presentation.
• Excellent interpersonal skills and a professional, diplomatic demeanor.
• Excellent consulting, problem solving and analytical skills with a detail orientation.
• Ability to organize and prioritize tasks, while meeting deadlines in a fast-paced environment.
• Proficiency using Microsoft Office (Word, PowerPoint, Excel, Outlook, SharePoint).
• Learning and Development experience in a BPO Call Center is a plus.

Responsibilities

• Conduct periodic needs analysis with business partners to identify course development needs within the organization.
• Collaborate with Subject Matter Experts to identify key knowledge, skills, and abilities for learning objectives.
• Contribute to the innovation of learning products by proposing new training materials and improving existing ones.
• Build prototypes, storyboards, scripts, course content, simulations and assessments for learning solutions.
• Create learning materials using eLearning authoring tools.
• Use online learning models and standards (AICC/SCORM) to design and deliver training.
• Establish best practices for e-learning development including templates and production efficiency.
• LMS administration duties (enrollment, reporting, course creation, etc).

Skills

Instructional design

English fluency

Communication skills

Interpersonal skills

Consulting/problem solving

Time management

MS Office

LMS administration

SCORM/AICC

Design tools

Content development

Tools

Adobe Illustrator

Canva

SharePoint

Job description

Support Services Group is seeking a proactive Learning and Development Content Developer to collaborate with SMEs and the Training team to design engaging eLearning, virtual class content, and instructor-led courses. The role includes LMS administration for APAC members and applying solid instructional design principles.

You will build prototypes, storyboards, and assessments, and work with SCORM/AICC standards to deliver effective training across client programs.