Learning Experience Coordinator

ING Hubs Philippines; Metro Manila; On-site; PHP 446,000 - 670,000; Full time

Job summary

ING Hubs Philippines is seeking a Learning Administration Specialist to manage inquiries about learning programs via ServiceNow, email, and other channels. You will ensure a seamless learning experience by providing accurate support, coordinating training activities, and maintaining high service standards.

Join a globally connected team and help employees grow while delivering exceptional experiences across ING.

Qualifications

• Bachelor's degree or equivalent experience.
• Experience in learning administration or training coordination.
• Strong customer service mindset and communication skills.
• Ability to work across multiple teams and stakeholders.
• Experience with ServiceNow and/or Workday is a plus.

Responsibilities

• Respond promptly and accurately to learning-related inquiries.
• Coordinate training administration activities and support end-to-end learning processes.
• Manage learning communications, scheduling activities, and training logistics.
• Identify exceptions, provide recommendations, and elevate concerns when needed.
• Partner with learning academies and stakeholders to resolve employee concerns.
• Deliver excellent customer service while meeting service level agreements and quality standards.
• Contribute to process improvement initiatives that enhance employee experience and team effectiveness.
• Handle confidential information with professionalism and discretion.

Skills

Learning administration

Training coordination

HR operations

Customer support

ServiceNow

Workday

English communication

Education

Bachelor's degree

Tools

ServiceNow

Workday

Job description

ING Hubs Philippines is seeking a Learning Administration Specialist to manage inquiries about learning programs via ServiceNow, email, and other channels. You will ensure a seamless learning experience by providing accurate support, coordinating training activities, and maintaining high service standards.

Join a globally connected team and help employees grow while delivering exceptional experiences across ING.