Senior Analyst - Savings & Investments Operations

ING Hubs Philippines

Metro Manila

On-site

PHP 500,000 - 800,000

Full time

2 days ago

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Job summary

ING Hubs Philippines seeks a Senior Analyst to support ING customers via chat and voice channels, ensuring high-quality service and timely resolution of inquiries. You will manage end-to-end requests, handle complex cases, and contribute to operational excellence.

Ideal candidates are college graduates with at least 3 years in retail banking, shared services, or BPO, and possess strong English communication, analytical skills, and a collaborative mindset for a fast-paced, international

Qualifications

College graduate with at least 3 years of professional experience.
English communication and customer service skills required.
Detail-oriented, analytical, and able to navigate complex processes and procedures.
Collaborative team player with a learning mindset and the ability to perform in a dynamic environment.

Responsibilities

Support ING customers through chat and voice channels, providing exceptional service and resolving inquiries.
Manage end-to-end customer requests and complaint resolution while ensuring compliance with relevant regulations and policies.
Handle complex customer cases and contribute to team productivity and operational excellence.
Collaborate across teams and continuously develop expertise across multiple Retail Operations processes.