Customer Loyalty & Support Associate

ING Hubs Philippines; Metro Manila; On-site; PHP 223,000 - 335,000; Full time

Job summary

ING Hubs Philippines is hiring an Entry level Customer Loyalty Member IV to provide end-to-end support to customers, following scripts and guidelines to resolve queries or close sales.

The role emphasizes escalation when needed and collaboration with teammates to ensure fast, courteous service within a banking context in Metro Manila. This is a full-time on-site position based in the Philippines. Strong communication skills and adherence to procedures are essential.

Responsibilities

• Provides end-to-end support to customers, which may include use of standard scripts and specific guidelines and procedures, to handle queries or close sales.
• Seeks help and/or escalates issues/queries when it is appropriate to do so to help resolve customer issues expeditiously.

Job description

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Provides end-to-end support to customers, which may include use of standard scripts and specific guidelines and procedures, to handle queries or close sales. Seeks help and/or escalates issues/queries when it is appropriate to do so to help resolve customer issues expeditiously.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

• Industries

  Banking

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