Learning Experience Coordinator

ING; Manila; Vor Ort; PHP 420.000 - 600.000; Vollzeit

Zusammenfassung

ING is looking for a Learning Administration Specialist to help employees access training and development resources. You will manage inquiries via ServiceNow, email, and other channels, ensuring a smooth and responsive learning experience.

Join a globally connected team that values collaboration, process improvement, and exceptional service. You will coordinate training activities, support end-to-end learning processes, and help create a positive, efficient learning environment across ING.

Qualifikationen

• Bachelor's degree or equivalent experience.
• Experience in learning administration, training coordination, HR operations, shared services, or customer support.
• Strong customer service mindset with a passion for delivering excellent experiences.
• Excellent written and verbal communication skills in English.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Analytical and problem-solving capabilities.
• Ability to work independently while collaborating effectively with a team.
• Experience with ServiceNow and/or Workday is an advantage.

Aufgaben

• Respond promptly and accurately to learning-related requests and inquiries.
• Coordinate training administration activities and support end-to-end learning processes.
• Manage learning communications, scheduling activities, and training logistics.
• Identify exceptions, provide recommendations, and elevate concerns when needed.
• Partner with learning academies and stakeholders to resolve employee concerns.
• Deliver excellent customer service while meeting service level agreements and quality standards.
• Contribute to process improvement initiatives that enhance employee experience and team effectiveness.
• Handle confidential information with professionalism and discretion.

Kenntnisse

Customer service

English communication

Organizational skills

Multitasking

Analytical thinking

Team collaboration

Independent work

Attention to detail

Ausbildung

Bachelor's degree or equivalent

Tools

ServiceNow

Workday

Jobbeschreibung

ING is looking for a Learning Administration Specialist to help employees access training and development resources. You will manage inquiries via ServiceNow, email, and other channels, ensuring a smooth and responsive learning experience.

Join a globally connected team that values collaboration, process improvement, and exceptional service. You will coordinate training activities, support end-to-end learning processes, and help create a positive, efficient learning environment across ING.