CPS Learning Admin Junior Specialist

ING Hubs Philippines; Metro Manila; On-site; PHP 400,000 - 660,000; Full time

Job summary

ING Hubs Philippines is seeking a Learning Administration Specialist to support employees' access to training and development programs. You will handle inquiries via ServiceNow, email, and other channels, ensuring a seamless learning experience.

You will coordinate training activities, manage communications and scheduling, and partner with learning academies and HR partners to resolve issues while maintaining high service standards.

Qualifications

• Bachelor's degree or equivalent experience.
• Experience in learning administration, training coordination, HR operations, shared services, or customer support.
• Strong customer service mindset with a passion for delivering excellent experiences.
• Excellent written and verbal communication skills in English.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Analytical and problem-solving capabilities.
• Ability to work independently while collaborating effectively with a team.
• Experience with ServiceNow and/or Workday is an advantage.

Responsibilities

• Respond promptly and accurately to learning-related requests and inquiries.
• Coordinate training administration activities and support end-to-end learning processes.
• Manage learning communications, scheduling activities, and training logistics.
• Identify exceptions, provide recommendations, and escalation concerns when needed.
• Partner with learning academies and stakeholders to resolve employee concerns.
• Deliver excellent customer service while meeting service level agreements and quality standards.
• Contribute to process improvement initiatives that enhance employee experience and team effectiveness.
• Handle confidential information with professionalism and discretion.

Skills

Customer service

English

Organization

Multitasking

Analytical thinking

Independent work

ServiceNow

Workday

Education

Bachelor's degree or equivalent experience

Tools

ServiceNow

Workday

Job description

Job Description

Learning Administration Specialist

Help people grow while delivering exceptional employee experiences

At ING, we believe that learning creates opportunities. As a Learning Administration Specialist, you'll play an important role in ensuring employees can access training, development programs, and learning resources with ease. If you enjoy helping people, solving problems, and coordinating multiple activities in a dynamic environment, we'd love to hear from you.

Role Summary

As a Learning Administration Specialist, you will manage and resolve employee and external stakeholder inquiries related to learning programs through ServiceNow, email, and other communication channels. You'll ensure a seamless learning experience by providing accurate support, coordinating training activities, and maintaining high service standards.

About the Team

You will join a globally connected team dedicated to supporting learning and development initiatives across ING. We work collaboratively with employees, learning academies, HR partners, and stakeholders to deliver a positive and efficient learning experience while continuously improving our processes and services.

What You'll Be Doing

• Respond promptly and accurately to learning-related requests and inquiries.
• Coordinate training administration activities and support end-to-end learning processes.
• Manage learning communications, scheduling activities, and training logistics.
• Identify exceptions, provide recommendations, and escalation concerns when needed.
• Partner with learning academies and stakeholders to resolve employee concerns.
• Deliver excellent customer service while meeting service level agreements and quality standards.
• Contribute to process improvement initiatives that enhance employee experience and team effectiveness.
• Handle confidential information with professionalism and discretion.

What We're Looking For

• Bachelor's degree or equivalent experience.
• Experience in learning administration, training coordination, HR operations, shared services, or customer support.
• Strong customer service mindset with a passion for delivering excellent experiences.
• Excellent written and verbal communication skills in English.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Analytical and problem-solving capabilities.
• Ability to work independently while collaborating effectively with a team.
• Experience with ServiceNow and/or Workday is an advantage.

What We Offer

At ING, you'll have the opportunity to work in an international environment where collaboration, innovation, and continuous learning are encouraged. You'll be part of a diverse team that values different perspectives and supports professional growth while helping people stay a step ahead in life and in business.

Equal Opportunity

Don't meet every qualification listed above? We encourage you to apply anyway. Research shows that many talented candidates hesitate to apply unless they meet every requirement. At ING, we value potential, curiosity, and a willingness to learn just as much as direct experience.

About ING

With 65,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what's possible and at the same time ensure you work with integrity and hold the customer's interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us. Apply today.