Learning & Development Manager

PwC; Makati; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

PwC in Metro Manila, Makati is seeking an L&D Manager to drive the knowledge and skills development of employees. The role involves designing and delivering tailored L&D programs, particularly for the Financial Crime Unit, ensuring compliance and integrity.

This position requires 5 years of experience in a similar role, strong understanding of financial crime regulations, and expertise in instructional design. Potential candidates should possess a Bachelor’s degree in Learning and Development.

Qualifications

• 5 years of experience as an L&D Manager/Assistant Manager, preferably in financial services.
• Experience in designing and delivering specialized training programs for compliance.
• Ability to analyze data and translate insights into actionable L&D strategies.

Responsibilities

• Lead needs analysis and design of L&D programs aligned with firm goals.
• Manage a team of L&D professionals, providing coaching and mentorship.
• Evaluate L&D training programs and develop cost-effective learning solutions.

Skills

Instructional design methodologies

Proven experience designing training programs

Strong understanding of financial crime regulations

Team management

Excellent facilitation and presentation skills

Project management

Analytical mindset

Education

Bachelor’s degree in Learning and Development

Certification in AML or KYC

Tools

Learning management systems (LMS)

Job description

Job Description & Summary

The L&D Manager plays a pivotal role in driving the knowledge, skills, and compliance of employees within the firm. The role focuses on designing, delivering, and evaluating tailored learning and development (L&D) programs that address the unique needs of PwC South East Asia Consulting. This individual ensures that all employees are equipped with knowledge and skills to support projects and engagements.

The L&D Manager mainly supports our Financial Crime Unit (FCU). This unit is dedicated to supporting clients with financial crime risks, including fraud, money laundering, terrorist financing, and other regulatory breaches. It ensures compliance with global regulations and maintains the organization’s integrity by leveraging advanced technologies, conducting thorough investigations, and developing robust internal controls.

Key Responsibilities

• Lead and oversee needs analysis, design, development, delivery and evaluation of L&D programmes, workshops, and initiatives aligned with firm goals. This may include soft skills, core consulting skills, technical skills, leadership development, compliance and more.
• Lead and oversee onboarding and new joiner training programmes.
• Lead and oversee assessments and analysis of current and future learning and development needs. Partner with quality teams and analysts to identify performance gaps and priorities.
• Develop and source programme materials, resources, content, including e‑learn, manuals, videos, and presentations.
• Facilitate L&D programme sessions either as the main facilitator or by working with firm or external facilitators/trainers.
• Evaluate L&D training programmes using different frameworks and methodologies.
• Develop cost‑effective learning solutions to address performance gaps across all levels and job grades.
• Stay abreast with learning technologies and tools to improve learning outcomes.
• Collaborate with firm leaders and HC partners to leverage existing programmes on onboarding and L&D.
• Stay updated on changes in consulting practice and the firm as it applies to L&D needs, including policies, regulations, processes and directions.
• Collaborate with leaders in developing and running programmes to help manage change.
• Design and implement change management initiatives related to learning.
• Identify current gaps in leadership competencies across all job grades, including self‑leadership, coaching, performance management, change management and project management.
• Work with employees and leaders in creating individual development plans, monitor progress and provide guidance as needed.
• Design, develop and deliver leadership development programmes to address current gaps in leadership competencies.
• Manage a team of L&D professionals and auxiliary L&D staff, providing coaching, guidance, support and mentorship.
• Foster collaborative culture and high‑performing attitude in the team.
• Partner with leaders to identify L&D goals and priorities.
• Advise on learning strategies and methodologies that will help meet learning goals.
• Report L&D activities, training completion, and development progress.

Line of Service: Advisory

Industry/Sector: Not Applicable

Specialism: IFS - Human Capital (HC)

Management Level: Manager

Required Qualifications and Skills

• Educational Background: Bachelor’s degree in Learning and Development, Human Resources, Behavioral Science.
• Certification in AML, KYC, or other financial crime‑related disciplines is preferred.
• Experience: 5 years as an L&D Manager/Assistant Manager, preferably in financial services, compliance, or risk management settings.
• Strong understanding of financial crime regulations, processes, and risk mitigation strategies.
• Proven experience designing and delivering specialized training programs for financial crime or compliance units.
• Experience working in consulting firms or having consulting experience is preferred.
• Training Expertise: Instructional design methodologies and adult learning principles.
• Learning Technology: Experience with learning management systems (LMS) and e‑learn platforms.
• Data Analysis: Ability to analyze data and translate insights into actionable L&D strategies.
• Team Management: Strong team management to lead the L&D team.
• Project Management: Ability to oversee and manage L&D programmes, ensuring objectives, timelines and budget are met.
• Change Leadership: Skills to lead change initiatives driven by L&D.
• Leadership Development: Experience in designing and delivering leadership programmes for supervisors, managers and directors.
• Excellent stakeholder management and collaboration skills.
• Excellent facilitation, presentation, and communication abilities.
• Analytical mindset with a focus on continuous improvement.
• Inclusive mindset.

Optional Skills

• Accepting Feedback
• Active Listening
• Adult Learning Theories
• Analytical Thinking
• Career Training
• Coaching and Feedback
• Communication
• Content Curation
• Content Strategy
• Contract Management
• Creativity
• Curriculum Development
• Data Reporting
• Design Thinking
• Developing Presentations
• Developing Training Materials
• E‑Learning Development
• Embracing Change
• Emotional Regulation
• Empathy
• Event Set Up
• Executive Education
• Facilitated Discussions
• Facilitate Training Sessions

Desired Languages: (If blank, desired languages not specified)