Learning & Development Manager

PwC South Africa; Makati; On-site; Confidential; Full time

Job summary

PwC South Africa is seeking an L&D Manager to enhance the knowledge and compliance of employees. This role involves designing and evaluating customized training programs, especially for the Financial Crime Unit.

The successful candidate will manage a team, oversee onboarding, and ensure quality L&D initiatives. Candidates should possess a Bachelor's degree in a relevant field and at least 5 years of experience in L&D management, ideally within financial services.

Qualifications

• Minimum 5 years of experience as an L&D Manager or Assistant Manager.
• Strong understanding of financial crime regulations and risk management.
• Preferred experience in designing and delivering specialized training.

Responsibilities

• Lead needs analysis, design, and delivery of L&D programs.
• Oversee onboarding and new joiner training programmes.
• Evaluate training programs using different frameworks.

Skills

Stakeholder management

Facilitation

Communication

Change leadership

Data analysis

Education

Bachelor’s degree in Learning and Development or related field

Tools

Learning management systems (LMS)

E-learning platforms

Job description

Overview

The L&D Manager plays a pivotal role in driving the knowledge, skills, and compliance of employees within PwC South East Asia Consulting. The role focuses on designing, delivering and evaluating tailored learning and development programs that address the unique needs of the firm, especially supporting the Financial Crime Unit.

Key Responsibilities

• Lead needs analysis, design, development, delivery and evaluation of L&D programs, workshops and initiatives aligned with firm goals.
• Oversee onboarding and new joiner training programmes.
• Partner with quality teams and analysts to identify performance gaps and priorities.
• Develop and source programme materials, resources and content (e‑learn, manuals, videos, presentations).
• Facilitate L&D program sessions as main facilitator or with external trainers.
• Evaluate training programs using different frameworks and methodologies.
• Develop cost‑effective learning solutions to address performance gaps across all levels.
• Stay abreast of learning technologies and tools to improve learning outcomes.
• Collaborate with leaders and HC partners to leverage existing onboarding and L&D programmes.
• Update on changes in consulting practice, policies, regulations, processes and directions to inform L&D needs.
• Design and implement change management initiatives related to learning.
• Identify gaps in leadership competencies; design, develop and deliver leadership development programmes.
• Manage a team of L&D professionals, providing coaching, guidance, support and mentorship.
• Partner with leaders to identify L&D goals and priorities, advise on learning strategies, and report L&D activities and progress.

Required Qualifications and Skills

• Bachelor’s degree in Learning and Development, Human Resources, Behavioral Science or related field.
• Minimum 5 years of experience as an L&D Manager or Assistant Manager, preferably in financial services, compliance or risk management.
• Strong understanding of financial crime regulations, processes and risk mitigation strategies.
• Preferred: experience designing and delivering specialized training for financial crime or compliance units.
• Preferred: consulting experience.

Technical Skills

• Instructional design methodologies and adult learning principles.
• Learning management systems (LMS) and e‑learning platforms.
• Data analysis to translate insights into actionable L&D strategies.
• Team management and project management.
• Change leadership and enthusiasm during transition.
• Leadership development programme design.

Core Competencies

• Excellent stakeholder management and collaboration.
• Excellent facilitation, presentation and communication.
• Analytical mindset focused on continuous improvement.
• Inclusive mindset.