Leadership Development Manager - Taguig

TASQ Staffing Solutions; Taguig; On-site; PHP 781,200 - 1,116,000; Full time

Job summary

A staffing solutions company in Taguig is seeking a Leadership Development Manager to shape and sustain their vision on leadership. The role involves designing leadership programs, consulting on performance, and fostering a supportive environment for team members. Candidates should have a bachelor's degree, training experience, and strong analytical and communication skills. This position offers the opportunity to empower leaders and drive team success in a dynamic environment.

Qualifications

• Must have experience in training managers and higher ranks.
• Two or more years in a similar role in a contact center environment.
• Experience with multiple learning modalities is an advantage.

Responsibilities

• Design frameworks for leadership skills and capabilities.
• Develop leadership enablement programs.
• Consult with management on performance and leadership matters.

Skills

Training management skills

Analytical skills

Communication skills

Project management skills

Organizational skills

Education

Bachelor's degree or equivalent education/experience

Tools

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Job description

About the job Leadership Development Manager - Taguig

Qualifications

• Must have experience in training managers and people with higher ranks
• Demonstrated track record of aligning learning approach and programs to organizational strategy and determining measurable business impact.
• Proven track record of planning and executing learning initiatives for leaders in global environments.
• Demonstrated ability to build constructive, collaborative business relationships across organizational functions and levels.
• Experience with multiple learning modalities.
• Highly organized with the ability to prioritize in a rapidly changing environment.
• Superior verbal, written, and presentation skills.
• Proficient in Microsoft Suite of products with special emphasis on Excel, Word, and Power Point (knowledge of eLearning authoring tools a plus).
• Strong analytical, problem-solving, and project management skills.
• Bachelor's degree or equivalent education/experience required.
• Two or more years in the same or a relevant role in a contact center environment.
• Amenable to work in BGC, Taguig City

Duties and Responsibilities

• Design frameworks that represent the skills and leadership capabilities needed for theorganization.
• Develop, create, and facilitate leadership enablement and professional developmentprograms for emerging and established leaders.
• Manage the establishment of goals, planning, development, coordination, implementation,and evaluation of content that expects and directs exemplary performance and drivesresults.
• Collaborate with internal and external subject matter experts and vendors to assess,recommend, create, and implement leadership development processes, tools, resources,solutions, and interventions.
• Plan and implement leadership development activities, including training programs, events,and coaching.
• Provide strong partnership to HR, Contact Center, and Support groups in the developmentand implementation of strategies that improve the quality and diversity of the leadershippipeline.
• Design, develop, and facilitate HR training programs for management and employees.
• Consult with management on performance, organizational, and leadership matters.
• Conduct needs assessments to determine measures required to enhance employee andcompany performance.
• Identify and maintain a network of resources and keep up with trends and leading practicesacross industries related to the human capital management, talent management, andleadership development.

Job Description

We are looking for someone who can help shape and sustain our vision on leadership.

Fostering a Supportive Environment

• Creating Psychological Safety: Leaders who cultivate an environment where teammembers feel comfortable taking risks, voicing concerns, and making mistakes without fearof judgment or reprisal.
• Building Trust and Respect: Strong leaders who earn the trust of their team by beingreliable, transparent, and demonstrating consistent fairness. They treat everyone withrespect and value diverse perspectives.
• Promoting Work-Life Balance: Recognizing the importance of employee well-being, goodleaders who encourage healthy boundaries and support work-life integration.

Empowering Team Members

• Delegating Effectively: Leaders who delegate tasks appropriately, empowering teammembers to take ownership and develop their skills.
• Providing Autonomy: They grant team members the freedom to make decisions and solveproblems independently within their areas of expertise.
• Mentoring and Coaching: Leaders who invest in the growth of their team members byproviding guidance, feedback, and opportunities for development. This includes mentoring,coaching, and sponsoring their advancement within the organization.

Driving Team Success

• Setting Clear Goals and Expectations: Leaders who clearly communicate team goals,individual responsibilities, and performance expectations.
• Removing Obstacles: They identify and address roadblocks that hinder team progress,such as resource constraints, communication issues, or conflicting priorities.
• Celebrating Successes: Leaders who recognize and celebrate team accomplishments,both big and small, to boost morale and reinforce positive behavior.

Fostering Collaboration and Innovation

• Encouraging Open Communication: Leaders who create channels for open and honestcommunication within the team, fostering a culture of dialogue and feedback.
• Promoting Teamwork and Collaboration: They encourage team members to worktogether effectively, share knowledge, and support each other.
• Fostering Creativity and Innovation: Leaders who create a space where new ideas arewelcomed, experimentation is encouraged, and innovative solutions are explored.