Lead VoIP & UC Network Engineer

HRTX; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

HRTX is seeking a Network Engineer for Unified Communication/VOIP support in the Philippines. You will lead voice network design, deployment, and optimization across Cisco CUCM, CVP, gateways, and related systems while ensuring QoS and reliable customer delivery.

The role requires 5+ years in lead voice support, CCNA Collaboration, and strong problem-solving, mentoring, and client-facing communication in a matrix organization. Availability for 24x7 shifts is expected.

Qualifications

• Bachelor's or higher in CS/IS/CE or equivalent work experience.
• CCNA Collaboration or equivalent certification/experience.
• 5+ years as lead voice support engineer in infrastructure/voice networks.
• Experience with design, deployment, and optimization of voice networks.

Skills

Voice networking

Cisco VoIP

ACD/IVR

Network troubleshooting

Mentoring

Analytical skills

Client communication

Project management

Education

4-year or 5-year degree in CS/IS/CE or related field

CCNA Collaboration

Tools

CUCM

CVP

VXML Gateways

Voice Gateways

SME

Job description

HRTX is seeking a Network Engineer for Unified Communication/VOIP support in the Philippines. You will lead voice network design, deployment, and optimization across Cisco CUCM, CVP, gateways, and related systems while ensuring QoS and reliable customer delivery.

The role requires 5+ years in lead voice support, CCNA Collaboration, and strong problem-solving, mentoring, and client-facing communication in a matrix organization. Availability for 24x7 shifts is expected.