Network Engineer (Unified Communication/VOIP Support)

HRTX; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

HRTX is seeking a Network Engineer for Unified Communication/VOIP support in the Philippines. You will lead voice network design, deployment, and optimization across Cisco CUCM, CVP, gateways, and related systems while ensuring QoS and reliable customer delivery.

The role requires 5+ years in lead voice support, CCNA Collaboration, and strong problem-solving, mentoring, and client-facing communication in a matrix organization. Availability for 24x7 shifts is expected.

Qualifications

• Bachelor's or higher in CS/IS/CE or equivalent work experience.
• CCNA Collaboration or equivalent certification/experience.
• 5+ years as lead voice support engineer in infrastructure/voice networks.
• Experience with design, deployment, and optimization of voice networks.

Skills

Voice networking

Cisco VoIP

ACD/IVR

Network troubleshooting

Mentoring

Analytical skills

Client communication

Project management

Education

4-year or 5-year degree in CS/IS/CE or related field

CCNA Collaboration

Tools

CUCM

CVP

VXML Gateways

Voice Gateways

SME

Job description

About the job Network Engineer (Unified Communication/VOIP Support)

• Strong level of knowledge of voice network hardware and software, topologies, and protocols.
• Excellent knowledge of Cisco VoIP infrastructure.
• Strong experience in Automatic Call Distribution (ACD) and large-scale Interactive Voice Response (IVR) systems.
• In-depth experience with selection, design, implementation, and support of enterprise voice network systems and diagnostic tools.
• Strong analytical ability, judgment, and problem analysis techniques.
• Excellent organizational, project management, and troubleshooting skills with attention to detail.
• Strong ability to understand client expectations and to resolve issues that may affect delivery.
• Strong written and verbal communication skills with the ability to communicate technical proposals to management.
• Strong interpersonal skills with the ability to work effectively in a matrixed organization.
• Strong ability to mentor, coach, and train lower-level engineers.
• Self-starter, with a demonstrated ability to learn beyond formal training with a strong aptitude for delivering quality products.
• Demonstrate ability to work with minimal direct supervision.
• Skills and experience in working independently, determining methods and procedures on new assignments.
• Skills and experience dealing with high-pressure situations and quick-changing circumstances, and a retail background are a plus.
• Available to work 24x7 shifts or on-call rotation as required.

Qualification

• 4-year or 5-year degree (Computer Science, Information Systems, Computer Engineering, Electronics and Communication Engineering or relational functional field) or equivalent work experience.
• CCNA Collaboration and/or an equivalent combination of education or work experience.
• 5+ years acting as a lead voice support engineer in infrastructure/voice network environments, performing voice network planning, architecture design, engineering (hardware and software), and optimization.
• 5+ years of engineering and deployment experience.
• Strong knowledge of voice network hardware and software, voice network infrastructure and design, and voice topologies and protocols.
• Engineers will also need skills and experience in some or all of the following voice solutions:
• Cisco Unity Connection Cisco Unified Call Manager (CUCM)
• Cisco Voice Portal (CVP)
• VXML Gateways
• Cisco Unified Communications Manager Session Management Edition (SME)
• Voice Gateways, PSTN Trunks FXO, T1/E1
• QoS Knowledge for Voice and Video Infrastructure