Sr. Network Engineer (Unified Communication/VOIP Support)

HRTX; Philippines; On-site; PHP 1,200,000 - 2,100,000; Full time

Job summary

HRTX seeks a Senior Network Engineer specialized in Unified Communications and VOIP to lead enterprise voice projects and support. Deep Cisco VoIP expertise, CUCM/CVP knowledge, and strong analytical and project management skills are required.

Role involves mentoring lower-level engineers, working in a matrixed organization, and being available for on-call rotations as needed.

Qualifications

• 4-year or 5-year degree in CS/IT or related field, or equivalent work experience.
• CCNA Collaboration and/or equivalent experience.
• 5+ years leading voice support engineering in infrastructure/voice networks.

Skills

Voice network design

Cisco VoIP expertise

ACD/IVR systems

Networking troubleshooting

Mentoring juniors

Education

Bachelor's degree in Computer Science or related field

Tools

Cisco CUCM

CUCM/Call Manager

CVP

VXML Gateways

Job description

About the job Sr.Network Engineer (Unified Communication/VOIP Support)

• Strong level knowledge of voice network hardware and software, topologies and protocols.
• Excellent knowledge of Cisco VoIP infrastructure.
• Strong experience in Automatic Call Distribution (ACD) and large-scale Interactive Voice Response (IVR) systems.
• In-depth experience with selection, design, implementation and support of enterprise voice network systems and diagnostic tools.
• Strong analytical ability, judgment and problem analysis techniques.
• Excellent organizational, project management and troubleshooting skills with attention to detail.
• Strong ability to understand client expectations and to resolve issues that may affect delivery.
• Strong written and verbal communication skills with the ability to communicate technical proposals to management.
• Strong interpersonal skills with the ability to work effectively in a matrixed organization.
• Strong ability to mentor, coach and train lower-level engineers.
• Self-starter, with a demonstrated ability to learn beyond formal training with a strong aptitude for delivering quality products.
• Demonstrate ability to work with minimal direct supervision.
• Skills and experience in working independently, determining methods and procedures on new assignments.
• Skills and experience dealing with high pressure situations and quick changing circumstances, retail background is plus.
• Available to work 24x7 shifting or On-Call rotation as required.

Qualification

• 4-year or 5-year degree (Computer Science, Information Systems, Computer Engineering, Electronics and Communication Engineering or relational functional field) or equivalent work experience.
• CCNA Collaboration and/or equivalent combination of education or work experience.
• 5+ years acting as a lead voice support engineer in infrastructure/voice network environments performing voice network planning, architecture design, engineering (hardware and software) and optimization.
• 5+ years of engineering and deployment experience.
• Strong knowledge of voice network hardware and software, voice network infrastructure and design, voice topologies and protocols.
• Engineer will also need skills and experience in some or all of the following Voice solutions:
• Cisco Unity Connection Cisco Unified Call Manager (CUCM)
• Cisco Voice Portal (CVP)
• VXML Gateways
• Cisco Unified Communications Manager Session Management Edition (SME)
• Voice Gateways, PSTN Trunks FXO, T1/E1
• QoS Knowledge for Voice and Video Infrastructure